Renewal Lead

7 days ago

Surat, India Ishan Technologies Full time

Job Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role involves leading a renewal team, monitoring performance, and maintaining strong customer relationships to enhance overall satisfaction and loyalty. Key Responsibilities: Lead and manage the Renewal Team (Executives / Telecallers) to achieve monthly renewal targets. Develop and execute strategies to improve customer retention and reduce disconnections . Monitor daily, weekly, and monthly renewal reports and track team performance. Identify and address customer concerns promptly to improve service satisfaction . Coordinate with the Technical and Customer Support teams to ensure timely service restoration and issue resolution for renewal customers. Maintain accurate records of customer renewals, pending renewals, and follow-up actions . Analyze customer feedback, payment patterns, and reasons for non-renewal to plan corrective actions. Drive cross-selling and up-selling of higher broadband plans or add-on services. Prepare and share renewal performance reports with management on a regular basis. Train and mentor team members to enhance their communication and negotiation skills. Key Performance Indicators (KPIs): Renewal Rate (%) Customer Retention Rate Revenue Achievement vs. Target Reduction in Customer Churn Timely Closure of Customer Issues Required Skills & Competencies: Strong leadership and team management skills Excellent communication and negotiation ability Customer-centric approach and problem-solving mindset Data analysis and reporting skills (MS Excel, CRM tools) Ability to handle pressure and meet deadlines Qualification & Experience: Education: Graduate in any discipline (MBA preferred) Experience: 3–6 years in Customer Retention / Renewal / Sales in Telecom or ISP industry Technical Knowledge: Understanding of broadband plans, renewal processes, and CRM systems

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    Job Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...

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    Surat, India Ishan Technologies Full time

    Job Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...

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    Surat, India Ishan Technologies Full time

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