Director of Rooms

2 weeks ago

bangalore, India Sheraton Hotels & Resorts Full time

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CANDIDATE PROFILE 

Education and Experience

• 3-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5-7 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 5-7 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Interacts with guests to obtain feedback on product quality and service levels.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Ensures that employees understand expectations and parameters for Room duties.

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Rooms pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams, and assists with their growth and development plans.

  • Finance Director

    1 month ago

    bangalore, India AiR Institute of Realization Full time

    We are looking for an experienced Director of Finance  (Finance Director) to oversee all financial aspects of business and drive the company’s financial strategy and planning. You will be responsible for assessing the financial performance of the company as well as possible risks and investments. Responsibilities Drive the financial planning of the...

  • Director of Housekeeping

    2 months ago

    bangalore, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Director of Revenue

    1 week ago

    bangalore, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Ship Director

    2 months ago

    bangalore, India AiR Institute of Realization Full time

    We are looking for an experienced Ship Director to manage daily shipping and distribution operations. You will be the one to ensure complete orders are shipped and delivered in a timely manner. Responsibilities Use software to track, check, prioritize and route orders. Manage all important documents such as advanced shipping notice, pick slips, bills of...

  • Digital Marketing Director

    1 month ago

    bangalore, India AiR Institute of Realization Full time

    We are looking for a qualified Digital Marketing Director to take the lead in developing successful, long-term digital marketing strategies for our company. Responsibilities Build our digital marketing roadmap. Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency. Measure ROI and KPIs and prepare...

  • Human Resource Director

    2 months ago

    bangalore, India AiR Institute of Realization Full time

    We are looking for an experienced Human Resources Director  to ensure that all human resources (HR) operations are carried on smoothly and effectively. You will be responsible for developing HR strategies and providing sound advice to senior management on all related subjects. Responsibilities Develop corporate plans for a variety of HR matters such as...

  • Director - International CMC RA

    1 month ago

    Bangalore, India AstraZeneca Full time

    Job Title: Director - International CMC RA Career Level - F Introduction to Role: Join us as a Regulatory Affairs Director in our Biopharmaceuticals R&D division. In this role, you will support and coach across CMCRA for products/projects and/or specialist areas. You will have an in-depth understanding of the complexity and challenges required for...

  • Director - International CMC RA

    1 month ago

    bangalore, India AstraZeneca Full time

    Job Title: Director - International CMC RA Career Level - F Introduction to Role: Join us as a Regulatory Affairs Director in our Biopharmaceuticals R&D division. In this role, you will support and coach across CMCRA for products/projects and/or specialist areas. You will have an in-depth understanding of the complexity and challenges required...

  • Director - International CMC RA

    1 day ago

    Bangalore, India AstraZeneca Full time

    Job Title: Director - International CMC RA Career Level - F Introduction to Role: Join us as a Regulatory Affairs Director in our Biopharmaceuticals R&D division. In this role, you will support and coach across CMCRA for products/projects and/or specialist areas. You will have an in-depth understanding of the complexity and challenges required for...

  • Associate Director

    7 hours ago

    Bangalore, India AstraZeneca Full time

    Job Title: Associate Director Clinical Coding Career Level - E Introduction to Role: Are you ready to take the next step in your career? As an Associate Director of Clinical Coding, you will be at the forefront of overseeing clinical coding for ongoing clinical studies with medium scope and complexity. You will be responsible for the delivery...

  • Associate Director

    1 day ago

    Bangalore, India AstraZeneca Full time

    Job Title: Associate Director Clinical Coding Career Level - E Introduction to Role: Are you ready to take the next step in your career? As an Associate Director of Clinical Coding, you will be at the forefront of overseeing clinical coding for ongoing clinical studies with medium scope and complexity. You will be responsible for the delivery...

  • Director of Finance

    2 weeks ago

    bangalore, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • International CMC RA Associate Director

    1 month ago

    bangalore, India AstraZeneca Full time

    Job Title: International CMC RA Associate Director. Career Level - E Introduction to Role: Join us at AstraZeneca as an International CMC RA Associate Director. In this role, you will be responsible for providing the appropriate level of CMC Regulatory Strategy, Operational, tactical, and decision-making expertise for projects and product ranges...

  • International CMC RA Associate Director

    1 month ago

    Bangalore, India AstraZeneca Full time

    Job Title: International CMC RA Associate Director. Career Level - E Introduction to Role: Join us at AstraZeneca as an International CMC RA Associate Director. In this role, you will be responsible for providing the appropriate level of CMC Regulatory Strategy, Operational, tactical, and decision-making expertise for projects and product ranges...

  • Associate Director, Clinical Trial Safety

    2 days ago

    Bangalore, India AstraZeneca Full time

    Job Title: Associate Director, Clinical Trial Safety Career Level - E Introduction to Role: Join us at AstraZeneca's Biopharmaceuticals R&D department as an Associate Director, Clinical Trial Safety. In this role, you will be part of the Trial Safety Review Center (TRISARC), a team dedicated to ensuring the accuracy and completeness of medical data...

  • Associate Director, Clinical Trial Safety

    1 day ago

    bangalore, India AstraZeneca Full time

    Job Title: Associate Director, Clinical Trial Safety Career Level - E Introduction to Role: Join us at AstraZeneca's Biopharmaceuticals R&D department as an Associate Director, Clinical Trial Safety. In this role, you will be part of the Trial Safety Review Center (TRISARC), a team dedicated to ensuring the accuracy and completeness of medical...

  • Statistical Programming Associate Director – Oncology

    2 days ago

    Bangalore, India AstraZeneca Full time

    Job Title: Statistical Programming Associate Director – Oncology Career Level - E Introduction to role: Join us at AstraZeneca in the Oncology Biometrics Programming department, where you will be reporting to the Director, Statistical Programming. Your role will involve providing leadership and managing statistical programming activities at the...

  • Director - Clinical Data Management

    8 hours ago

    Bangalore, India AstraZeneca Full time

    Job Title: Director - Clinical Data Management Career Level - F Introduction to role: Join us at AstraZeneca as a Director of Clinical Data Management, where you will be responsible for developing the Clinical Data Management (CDM) strategy for either the therapeutic area/indication and/or strategic roles at DM organisation level. You will be a key...

  • Director - Clinical Data Management

    1 day ago

    bangalore, India AstraZeneca Full time

    Job Title: Director - Clinical Data Management Career Level - F Introduction to role: Join us at AstraZeneca as a Director of Clinical Data Management, where you will be responsible for developing the Clinical Data Management (CDM) strategy for either the therapeutic area/indication and/or strategic roles at DM organisation level. You will be...

  • Director - Clinical Data Management

    2 days ago

    Bangalore, India AstraZeneca Full time

    Job Title: Director - Clinical Data Management Career Level - F Introduction to role: Join us at AstraZeneca as a Director of Clinical Data Management, where you will be responsible for developing the Clinical Data Management (CDM) strategy for either the therapeutic area/indication and/or strategic roles at DM organisation level. You will be a key...