Uniserved - Application Support ( SME)

1 week ago


Bengaluru, India Nexthire Full time

Knowledge & Skills (Indicate which criteria are mandatory)

  • Must have min 6 years of recent experience in Application Support/Technology Support / DevOps / CloudOps, and should be ready to work in a 24 X 7 support environment
  • Must have managed 1 or more applications single handedly and worked as L2 / L3 support engineer for 2 to 3 years.
  • Must be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python,
  • Must be hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools
  • Must have domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applications
  • Must be hands on with analyzing logs, thread dumps, heap dumps, GCs etc.
  • Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantage
  • ITIL foundation certifications will be added advantages
  • Good understanding of microservices architecture
  • Working knowledge of Dockers, Kubernetes, Cloud platforms would be added advantage
  • Strong written and verbal communication skills is must
    Job Role : SME 
    Key Responsibilities
    • Application Operations & Management:
      • Study and perform capacity planning to ensure that adequate capacity is available in application and application as per present and future projections across all environments (Replica and Prod)
      • Study Volumetrics/traffic/routing patterns and perform business KPI trending to identify abnormal patterns/deviations that may cause system issues in future. Propose and make changes towards closure.
      • Perform continuous checks on E2E application w.r.t functionality, sequence flows, system load management
      • Handle all escalations on issues if not resolved or partially resolved by L2
      • Keep track of all existing defects in application and review the closure status with app lead/platform lead.
      • Lead and participate in all Sev1/ Sev2 Issue and resolution activity by way of, 'Issue analysis, fixing and RCA Identification, 'Log extraction and sharing with the Dev/SRE teams, 'Coordinate with Dev/SRE support team for workaround/fix to resolve the Sev1/Sev2 issue, 'RCA Preparation and closure of action points closure
      • Assist in timely reporting of critical issues to management
      • Assist in Generating KPI reports and Business Metrics for MIS reporting
    • Alert configuration and monitoring
      • Identify all failure points are captured as part of monitoring and alert notifications and assist in configuration
      • Perform Optimization on existing alerts based on application working
      • Identify and create known gaps and track them for closure based on alerts
      • Monitor the Alerts in NGO Portal on ongoing basis for any exceptions
      • Assist App lead to work on alert reduction plan
    • Change Management:
      • Review changes and assess end to end impact and limitations that might destabilize or impact production
      • Ensure changes are thoroughly tested in Replica environments and meets all the production standards
    • Application Onboarding & New Projects:
      • 'Participate and support Project activities (Upgrades, migration, new product implementations)
      • Lead the Functional and Regression Testing activities
      • Perform Performance and Stress Testing Completeness
    • Learning, Training and Documentation
      • Create/Change the technical documentation (runbooks, configuration , design docs) as per review cycle
      • Create Standard Operating Procedures to be shared with all team members for immediate actions
      • Prepare a training calendar in coordination with App Lead , Prepare the training the material and train the resources in the team for operations
    • Information Security & Audit Compliance:
      • Lead and address Application security concerns (InfoSec observations, BAVAMA tasks) and are actioned and closed on priority basis.



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