Servicenow hrsd principal technical consultant

2 days ago

India Apricot Jam Full time

Mid–Senior Level • Remote (India) • Full Time Apricot Jam is a U. S based consulting and technology company working with Fortune 500 clients worldwide. We build next generation enterprise solutions that blend AI, automation, and software craftsmanship — all powered by a culture that prioritizes people, curiosity, and growth. We empower smart, driven, and creative professionals to shape the future of enterprise tech. Our teams operate across Europe, the U. S., and Asia, delivering impactful work in an environment defined by collaboration, ownership, and continuous learning. ???? Role Overview We’re looking for a Service Now HRSD Principal Technical Consultant — someone who understands the HRSD module deeply at the developer and architectural level , and who can translate business requirements into scalable, elegant HR Service Delivery solutions. This role is hands on, technical, and influential. You will collaborate with business process consultants, architects, and client stakeholders while leading development and implementation efforts across complex HRSD initiatives. ???? What You’ll Do • Lead the design, configuration, and development of HRSD solutions within the Service Now platform • Translate business requirements into technical architectures, data models, and workflows • Build and customize HR Case Management, Knowledge, Employee Center, Lifecycle Events, and HR Integrations • Develop custom applications, scripting (client/server), UI policies, and automation logic • Integrate HRSD with external HR systems (Workday, SAP Success Factors, Oracle, etc.) • Conduct technical workshops, solution demos, and architecture reviews • Ensure platform performance, maintainability, and best practice alignment • Mentor junior developers and support knowledge sharing within the team • Collaborate with multi regional teams across Europe and the U. S. ???? Requirements • 3–7 years of Service Now experience (HRSD focus strongly preferred) • Deep understanding of the HRSD data model, configuration, and developer-level capabilities • Proficiency in Java Script, Flow Designer, Integration Hub, REST/SOAP APIs, and platform automation • Hands on experience implementing HR Case Management, Knowledge, Lifecycle Events, or Employee Center • Ability to translate business processes into scalable digital workflows • Strong English communication skills (client-facing role) • Relevant Service Now certifications a strong plus: – CSA, CAD – CIS HRSD (highly desirable) – ITSM, ITAM, CSM, or App Engine certifications are a bonus • Experience with Workday, Success Factors, Salesforce, or other HR systems is desirable • Desirable: Japanese language proficiency (spoken/written) ???????? ???? Why Join Apricot Jam • Build high impact solutions for U. S. enterprise clients • Work with a global, senior Service Now team known for technical excellence • Enjoy a culture that values people first — collaboration, trust, and growth • Opportunities for certifications, career advancement, travel, and leadership development • Competitive compensation aligned with experience and value If you’re passionate about Service Now, love solving complex problems, and want to work with a world class team that values innovation and autonomy — we’d love to meet you. ✨

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