International BPO Executive

2 weeks ago

Mumbai, Maharashtra, India Boston Institute of Analytics Full time

Job Title: International BPO Executive (US/UK Accent)

Location: Mumbai

Company : Boston Institute of Analytics

Department : Admissions & Sales

Job Summary:

The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle - from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.

(Must have a UK or US accent)

Key Responsibilities:

Sales & Lead Conversion:

  • Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
  • Clearly communicate the value proposition of BIA's programs, certifications, and career outcomes.
  • Understand the goals and needs of each lead and position the most relevant course offerings.
  • Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
  • Maintain detailed lead tracking and updates in CRM tools to monitor each lead's movement through the funnel.

Counseling Session Coordination:

  • Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
  • Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
  • Keep counselors informed on student readiness and support needed for conversion.

Lead Nurturing & Follow-Up:

  • Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, email).
  • Re-engage previously interested leads with new program updates, offers, or success case studies.
  • Ensure all communications are professional, timely, and student-focused.

Performance & Reporting:

  • Achieve weekly/monthly lead contact and enrollments.
  • Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
  • Share on-ground feedback to marketing and admissions teams to improve campaign performance and lead quality.

Team Collaboration:

  • Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
  • Attend regular training sessions on product knowledge, sales techniques, and CRM tools.

Qualifications:

  • 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
  • Strong sales and persuasion skills - ability to convert interest into action.
  • Fluent in English with excellent verbal and written communication.
  • Comfortable working with CRM systems, lead dashboards, and reporting tools.
  • Self-motivated, target-driven, and passionate about helping students make informed career decisions.

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