International BPO Executive

4 weeks ago

Mumbai, Maharashtra, India Boston Institute of Analytics Full time

Job Title:  International BPO Executive (US/UK Accent)

Location: Mumbai

Company : Boston Institute of Analytics

Department: Admissions & Sales

Job Summary:

The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle - from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.

(Must have a UK or US accent)

Key Responsibilities:

Sales & Lead Conversion:

  • Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
  • Clearly communicate the value proposition of BIA's programs, certifications, and career outcomes.
  • Understand the goals and needs of each lead and position the most relevant course offerings.
  • Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
  • Maintain detailed lead tracking and updates in CRM tools to monitor each lead's movement through the funnel.

Counseling Session Coordination:

  • Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
  • Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
  • Keep counselors informed on student readiness and support needed for conversion.

Lead Nurturing & Follow-Up:

  • Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, email).
  • Re-engage previously interested leads with new program updates, offers, or success case studies.
  • Ensure all communications are professional, timely, and student-focused.

Performance & Reporting:

  • Achieve weekly/monthly lead contact and enrollments.
  • Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
  • Share on-ground feedback to marketing and admissions teams to improve campaign performance and lead quality.

Team Collaboration:

  • Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
  • Attend regular training sessions on product knowledge, sales techniques, and CRM tools.

Qualifications:

  • 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
  • Strong sales and persuasion skills - ability to convert interest into action.
  • Fluent in English with excellent verbal and written communication.
  • Comfortable working with CRM systems, lead dashboards, and reporting tools.
  • Self-motivated, target-driven, and passionate about helping students make informed career decisions.

  • International BPO Executive

    4 weeks ago

    Mumbai, Maharashtra, India Boston Institute of Analytics Full time

    Job Title:  International BPO Executive (US/UK Accent)Location: MumbaiCompany : Boston Institute of AnalyticsDepartment: Admissions & SalesJob Summary:The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible...

  • International BPO Executive

    4 weeks ago

    Mumbai, Maharashtra, India Boston Institute of Analytics Full time

    Job Title:  International BPO Executive (US/UK Accent)Location: MumbaiCompany : Boston Institute of AnalyticsDepartment: Admissions & SalesJob Summary:The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible...

  • International BPO Executive

    1 week ago

    Mumbai, Maharashtra, India Boston Institute of Analytics Full time

    Job Title:  International BPO Executive (US/UK Accent) Location: Mumbai Company : Boston Institute of Analytics Department: Admissions & Sales Job Summary: The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be...

  • BPO Executive Opportunities

    19 hours ago

    Navi Mumbai, Maharashtra, India beBeeInternational Full time ₹ 15,00,000 - ₹ 20,00,000

    Job TitleWe are looking for exceptional individuals to join our team as International BPO Executives.Develop and maintain strong relationships with clients through effective communication and issue resolution.Collaborate with cross-functional teams to identify and implement process improvements.Analyze data and metrics to drive business growth and optimize...

  • International BPO Executive

    3 weeks ago

    Mumbai, Maharashtra, India Boston Institute of Analytics Full time

    Job DescriptionJob Title: InternationalBPO Executive (US/UK Accent)Location: MumbaiCompany : Boston Institute of AnalyticsDepartment: Admissions & SalesJob Summary:The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be...

  • Only 24h Left International Sales Role

    2 weeks ago

    Mumbai, Maharashtra, India SANA SEARCH INTERNATIONAL Full time

    - Working Days- 5 days 2 off in a week - Shift Timings- Rotational- Responsibilities - We need someone who has worked in BPO for minimum international sales outbound calls - Responsible for own as well as team sales performance- Experience in managing and directing a sales team- Responsible for smooth functioning of inter-departmental work flow-...

  • Hiring for bpo customer service international

    3 weeks ago

    Navi Mumbai, Maharashtra, India Varda HR LLP Full time

    Job DescriptionCustomer Service Executive (Voice process)Position: Customer Service ExecutiveAge : 19 to 50 Jobdescription : Resolving customer queries.Providing accurate information to customers.Eligibility Criteria :Descent English communication.Willing to work in Voice customer service process.BPO experience would be an added advantage. HSC Freshers can...

  • HR Generalist(UK Shift)-Reputed International BPO-Navi Mumbai, Maharashtra, India- 3 LPA-Akshita-9152023809

    2 days ago

    Navi Mumbai, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS administer compensation and benefit plansAssist in talent acquisition and recruitment processesConduct employee onboarding and help organize training & development initiativesProvide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arisePromote HR programs to create an efficient and...

  • 3 Days Left) International Bpo

    3 weeks ago

    Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionGreetings from Vibrantzz Management ServicesWe are seeking a dedicated and enthusiastic Customer Service Representative to join our international BPO team. The successful candidate will be responsible for handling customer inquiries and providing outstanding support to our clients.LOCATION:MALADSALARY: UPTO 42K inhandKey Responsibilities:-...

  • Customer Service For International Bpo

    2 weeks ago

    Mumbai, Maharashtra, India Wings Global Services Full time

    Company Overview Wings Global Services based in Mumbai is at the forefront of delivering innovative engineering solutions We integrate automation and cross-sectoral expertise to redefine operational excellence across diverse industries including oil gas manufacturing and IT We focus on nurturing industry-ready talent equipped with adaptive...