Incident Life Cycle Management(ILCM)
2 days ago
What success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key Responsibilities/Outcomes: Manage the end-to-end life cycle of an incident or request by maintaining seamless ownership, ensuring effective handoffs between teams and monitoring aging and in SLA performance in order to meet customer expectations and established Service Levels. Reduce backlog of long running tickets Drive the end-to-end support organization to adhere to agreed service levels for incident resolution Identify and collaborate with teams/resolver groups which carry ticket backlogs Provide an escalation mechanism for structural misses of SLAs. Daily governance on open ticket management You will be successful in this role if you have: Key Qualifications: Experience & knowledge of ITIL Framework Min 2 to 4 years in Service Industry with experience driving quality in at least one of the following areas: Service Desk, Service Delivery Management, Enterprise computing or Program management Complete understanding and application of IT Infrastructure support and industry best practices. Core Competencies: Excellent Analytical skills Effective Customer Communication Experience in SLA based environment. Exposure to ITIL based work environment. Additional knowledge of MS SQL, MS Access, Minitab, and any other Analytical tools would be beneficial Advance MS Excel skills Understanding of service desk environment and its day-to-day operations Ability to document SOPs/Technical documents An inclination to be innovative & resourceful with the ability to seek alternatives & make quick decisions Good interpersonal and Presentation Skills Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
-
Incident Lifecycle Management
2 days ago
Bengaluru, India Unisys Full timeWhat success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key...
-
Incident Commander/Operations Manager
1 week ago
Bengaluru, Karnataka, India Blue Yonder Full timeScopeThe Incident commander plays a key role in ensuring the positive experience of Blue Yonder's customers. Blue Yonder is looking for a Senior Incident Manager to join our Customer Success organization. This role would be part of the Software as a Service (SaaS) Support & Cloud Operations team within Blue Yonder Customer Support.What you will do Primary...
-
Life Cycle Assessment
6 days ago
Bengaluru, Karnataka, India QuEST Global Full time**Job Requirements **Experience: 3-6 Years Note: We are looking for female resources for this role. Life Cycle Assessment: Analysis of GHG emission from Product, Plant & Supply chain. The Gabi tool is employed for LCA studies, enabling the assessment of parts' carbon footprint and generating comprehensive sustainability results for the entire vehicle. -...
-
Life cycle services operations executive
4 weeks ago
Bengaluru, India Kardex Full timeKardex India Private Limited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive, to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Life Cycle Services Operations Executive
2 days ago
Bengaluru, India Kardex Full timeKardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive , to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Life cycle services operations executive
1 day ago
Bengaluru, India Kardex Full timeKardex India Private Limited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive , to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Life Cycle Services Operations Executive
19 hours ago
Bengaluru, India Kardex Full timeKardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive, to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Life Cycle Services Operations Executive
1 day ago
Bengaluru, India Kardex Full timeKardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive, to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Life Cycle Services Operations Executive
21 hours ago
Bengaluru, India Kardex Full timeKardex India PrivateLimited is seeking a motivated self-starter to join our Life Cycle service Team in the role of LCS Operations Executive, to be based in Bangalore, India. This is a Full Time Position, which reports to the Director, Life Cycle Service.PURPOSE OF THE ROLEThe Operation Executive serves as the primary point of contract customer support,...
-
Bengaluru, India Blue Yonder Full timeJob Description Scope The Incident commander plays a key role in ensuring the positive experience of Blue Yonder's customers. Blue Yonder is looking for a Senior Incident Manager to join our Customer Success organization. This role would be part of the Software as a Service (SaaS) Support & Cloud Operations team within Blue Yonder Customer Support. What you...
