Operations Manager

4 weeks ago

bhiwandi, India ASSPL - Maharashtra Full time
Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.
We are seeking an experienced Operations Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership for Regional Fulfillment Center operations .
In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with multiple business leaders/teams to ensure the delivery and execution of projects. You will also work with multiple external agencies to drive strategy implementation.
Cross-team coordination, vendor/stakeholder management and excellent communication skills are essential. To work effectively in the role, the candidate would be required to develop a deep understanding of the organizations culture and the strategic business direction.
This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.
The successful candidate will be a person who enjoys and loves working with data, understand operational processes, able to manage the internal and external stakeholders and would be able to design and define progress paths. He/She/They will have excellent analytical skills.
Key job responsibilities
Drive continuous learning and process improvement with 3P partners culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity
Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
Drive tactical execution of key initiatives building and managing the road map to achieve the Operation team’s vision.
Support process improvements for the partner, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.
Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.
Gain consensus to push change forward while keeping variation between sites to a minimum.
Collaborate and communicate with 3P partners on best practices and standards
We are open to hiring candidates to work out of one of the following locations:
Bhiwandi, MH, IND

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- 3+ years of performance metrics, process improvement or lean techniques experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of employee and performance management experience
- Masters or Management degree would be an added advantage
- Capable of both strategic thinking along with detailed execution
- Consistent track record of taking full ownership and delivering results
- Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, contending priorities simultaneously
- Strong communication skills, managing multiple stakeholders and partner teams

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