Customer Support Representative

4 weeks ago

Pune, India Malomatia Full time

Job Title: Call Center Representative

Job Overview:

Responsible for handling call center calls and keeping customer satisfaction at the core of every decision and behavior

Responsibilities and Duties:


• Manage large amounts of inbound and outbound calls in a timely manner


• Follow communication scripts when handling different topics


• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way


• Frequently attend refreshment training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Job Requirements:


• Previous experience in a customer service role.


• Strong phone and verbal communication skills along with active listening skills.


• Familiarity with CRM systems and practices


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• High school degree

Language Skills:

Good in English (Writing, Speaking & Listening), Malayalam

Experience:

1+ Year of work Experience in the call center industry

*Interested candidates can drop their CVs on

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