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2nd Line Network Engineer

2 months ago

Ahmedabad, India iConsultera Full time

Job Title: 2nd Line Network Engineer

Location: Ahmedabad, Gujrat

Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)


Job Description

  • To manage and own support tickets in relation to existing customer services.
  • To work closely with the 3rd-level engineers who provide an internal escalation point.


Responsibilities

  • Troubleshooting customer technical faults and driving fault resolution
  • Regular communication verbally and written with existing customers
  • Take ownership and effectively manage support tickets including incidents and change requests
  • Documentation of customer solutions – OSS System, Visio documentation, technical summary write-up.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects


Required Experience

  • Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
  • Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
  • Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
  • Excellent verbal and written communication skills with a professional phone manner
  • Flexible approach to work with the ability to work effectively under pressure
  • Ability to work in a team with little supervision using own initiative
  • Strong customer service focus
  • Responsible and willing to take ownership
  • Eager to learn and develop technical skills
  • Positive and professional attitude


Desirable Experience

  • CCNA, CCNP and/or JNCIS certified
  • Experience with Unix based operating systems
  • Programming and scripting experience (python, bash scripting)
  • Juniper platform configuration experience is ideal, SRX and EX series
  • Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
  • Experience with Alcatel SR & ESS
  • Experience with using networking test tools such as Wireshark.


Required Technical Skill

  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless; Cisco, Meraki, Aruba
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.