Networking Managed Services Engineer

3 days ago

ahmedabad, India iConsultera Full time
Job Title: Networking Managed Services Engineer (L3)
Location: Ahmedabad, Gujarat, India
Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)
Job Description
To manage and own support tickets in relation to existing customer services
To design and implement changes as per client’s requirements.
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.
Responsibilities
Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, change and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
On-call rota out of hours for high-priority incidents
Required Experience
Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment.
Minimum Basic experience with network automation/programing such as Ansible/Python
Required Technical Skill
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA
SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series.

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