![Revvity](https://media.trabajo.org/img/noimg.jpg)
eCommerce Professional
1 month ago
Responsibilities
Independently executes P2P automation projects with customers end to end including project scoping, documentation of requirements, customer master account setup, mapping, transaction datapoints, transaction validation, punchout setup, testing with the customer IT/project team and post go live hypercare. Solves for immediate customer needs where appropriate including requests for help, questions, complaints, issues or task requests Proactively identifies issues that would otherwise impact the customer and fixes them Evaluates, monitors, and improves upon processes associated with digital transactions Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer Generates and provides e-catalogs to customers when neededBasic Qualifications REQUIRED to apply:
4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications)
8+ years' experience with B2B ecommerce transactions and processes
Must have experience working to integrate customers on Ariba, Jaggaer, and Coupa
Customer facing issue resolution experience
Ecatalog generation and process management
Preferred Qualifications:
Tools and systems experience: Microsoft Office, SAP, SFDC, Jira, Committed to and passionate about delivering an exceptional customer experience Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs-
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