Product support Specialist, Amazon
3 weeks ago
Key job responsibilities
Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
• Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
• Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
• Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
• Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting.
• Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- 1+ years of customer service experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
PREFERRED QUALIFICATIONS
- 2+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
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