BI Support/Lead

2 months ago

hyderabad, India Mouri Tech (P) Ltd Full time

Job Title : BI Support Lead

Work Location : Hyderabad

Experience : 10+ years

Notice : Immediate

Required Skills : Supporting Data platform, Snowflake, Data bricks

Responsibilities :

- Lead the technical support efforts for our critical application, ensuring its reliability, availability, and performance.

- Provide hands-on technical expertise in troubleshooting and resolving issues related to the application, data pipeline, and underlying infrastructure.

- Collaborate closely with cross-functional teams including development, operations, and business stakeholders to proactively identify and address potential issues before they impact users.

- Communicate effectively with business users, stakeholders, and leadership regarding incidents, outages, and ongoing maintenance activities.

- Drive continuous improvement initiatives to enhance the reliability, scalability, and efficiency of our application and infrastructure.

- Stay current with industry best practices, emerging technologies, and trends related to SRE, cloud computing, and data engineering.

- Mentor and coach junior team members, fostering a culture of learning and knowledge sharing within the team.

Requirements :

- Bachelor's degree in computer science, Engineering, or related field.


- Master's degree preferred.

- 3+ years of experience in a technical support lead or SUPPORT Lead role, with a strong background in supporting web applications, data pipelines, and cloud-based infrastructure.

- Extensive experience with React JS, Power BI, Snowflake, Databricks, and Azure Data Factory (ADF) or similar technologies.

- Strong troubleshooting and problem-solving skills, with the ability to quickly diagnose and resolve complex technical issues.

- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

- Proven track record of driving continuous improvement initiatives and implementing best practices to enhance system reliability and performance.

- Experience working in an Agile environment and familiarity with DevOps practices and tools.

- Certifications such as AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer, or Microsoft Certified Azure DevOps Engineer Expert are a plus.

(ref:hirist.tech)

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