IBM Sterling OMS Support Engineer
3 months ago
An IBM Sterling OMS Support Engineer would be an active participant in all phases of the project life cycle and will be required to work closely with an engineering, business, marketing, and operation teams to ensure all the support requests are addressed within a SLA with quality work. We're looking for someone who knows the IBM Sterling OMS framework and can do any activity within the scope of IBM as well as custom integrations associated with IBM Sterling OMS.
Responsibilities:
• 3-5 years of active experience with IBM Sterling OMS (Order Management Service) as a developer or as a technical support
• In-depth experience with Core Order management modules - DOM, GIV, SC, Platform, Payments, etc.
• Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API Gateways).
• Good knowledge on providing end to end production support with the quick response time.
• Experience in Java/EE, SQL, IBM DB2 and specifically in developing Java-based extensions and interfaces.
• Handling and providing technical support for the Sterling Order Management in multiple environments — Staging, Pre-Production, and Production, etc.
• Prioritize and provide possible solutions on tickets/incidents raised by the business team, warehouse team and various other teams.
• Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omni-channel environment.
• Partner with other technical teams (middleware, database, infrastructure, etc.) to create interface documents and mappings to ensure that OMS is built in a service-oriented architecture manner.
• Serve as IBM Sterling Omni channel and OMS subject matter expert working with the customers to architect the best-fit customer use cases for its business across multiple enterprise systems.
• Configuration/administrator level knowledge using IBM Sterling Order Management components, API's, related interfaces, and configuration.
• Experience in Distribution or Retail solution design is highly desired.
• Working knowledge of project management, agile methodology, and continuous improvement principles.
• Excellent written, oral and interpersonal communication skills.
• Detail oriented, strong analytical, numerical, planning and reasoning abilities.
• Provide Root cause analysis (RCA) and report system issues to the development team and get them fixed based on impact.
• Monitoring various phases of order flow and proactively identifying and resolving issues.
• Creating reports based on the business requirement through automated PL SQL procedures.
• Pro-actively monitoring various inventory activities between different systems.
Skills:
• Strong knowledge of software development methodologies, tools and processes.
• Good command over XPath, Web Console, API, XML, JSON, SQL queries and scripts.
• Incident Management, Problem Management and Change Management.
• Hands on debugging, defect Analysis, and troubleshooting to provide resolution for recurring issues.
• Excellent in Providing technical and functional expertise to drive and resolve issues.
• Should be able to drive automation and bridges during critical issues.
• Have prior experience in eCommerce and the Retail domain will be an added advantage.
• Good knowledge of Sterling Commerce and its customizations.
• Prior experience on production support and should be ready to work on 24x7 production support during a sale time or a need basis.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong ability to work in fast-paced environment and ability to multitask with ease.
• Flexibility to move across different languages, technologies, and frameworks.
• Experience working in an Agile/Scrum development process.
• Good communication skills.
Education, Knowledge, and Experience:
• Bachelor’s degree in software engineering, computer science or equivalent with 2 to 5 years of experience as an IBM Sterling OMS Technical Support Engineer or as an IBM Sterling OMS Developer
• Minimum 2+ years of experience in Java and IBM Sterling OMS
Benefits:
• Full-time role
• Competitive salary + bonus
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environment
• Good vibes work culture.
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