Services Renewal Representative II

3 weeks ago


bangalore, India Oracle Full time

This role involves direct communication with collections, accounts receivable, and customers to address payment delays, enforce contractual obligations, and resolve issues. Collaboration with stakeholders identifies root causes to minimize write-offs. Providing assistance and guidance to debtors, maintaining accurate records, and escalating complex cases are key responsibilities.

Career Level - IC2

Key Responsibilities :

Interface with collections, accounts receivable, and customers directly to identify and address payment delays, communicate contractual obligations, and enforce remedies. Collaborate with customers, partners, and internal stakeholders to resolve payment issues and minimize write-offs by identifying root causes. Offer assistance and guidance to debtors, answering their questions, addressing concerns, and providing information about payment options or debt resolution processes. Engage in periodic discussions with Oracle collections to identify gaps and propose preventive solutions. Provide proactive guidance and best practices to renewal representatives to anticipate and mitigate potential payment issues, thereby reducing time lost in the collection process. Maintain accurate and up-to-date records of all interactions with debtors, including payments received, promises to pay, and any changes in contact information or financial status. Escalate complex or unresolved cases to supervisors or higher management for further review and resolution.

Skills & Qualifications:

Bachelor's degree or equivalent in finance, business, or related field. Prior experience in collections, customer service, or a related field is preferred . banking, finance, or debt recovery.  Applicants should have at least 3 to 5 years of relevant experience. The role can be challenging and demanding, so resilience and the ability to handle rejection or difficult situations is important. Demonstrate strong multitasking abilities, an analytical mindset, and meticulous attention to detail. The ability to negotiate with debtors to find mutually acceptable solutions and collect payments is vital. Should be able to handle difficult conversations with empathy and patience, understanding the debtor's situation while still pursuing payment. Excellent communication skills, both verbal and written, are essential for effectively communicating with debtors and negotiating payment arrangements.

  • bangalore, India New Relic, Inc. Full time

    Associate Renewals Representative Associate Renewals Representative Associate Renewals Representative Req ID FY|S&M|#3 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity At New Relic, keeping our existing customers is as...


  • bangalore, India Siemens Industry Software (India) Private Limited Full time

    Siemens Digital Industries Software is aleading provider of solutions for the design, simulation, and manufacture ofproducts across many different industries. Formula 1 cars, skyscrapers, ships,space exploration vehicles, and many of the objects we see in our daily livesare being conceived and manufactured using our Product Lifecycle Management(PLM)...


  • bangalore, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on...


  • bangalore, India Black Box Full time

    Job Title: Customer Success – Renewals Specialist Job Summary: Do you enjoy building innovative technology support and service solution proposals and contracts? Are you passionate about growing strong customer relationships and helping your customers achieve their business goals using the latest technologies? We’re looking for driven individuals...


  • bangalore, India Zebra Full time

    Remote Work: No Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • bangalore, India Flexera Software India LLP Full time

    We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner,...

  • Analog Design II

    1 week ago


    bangalore, India Tekwissen India Full time

    Overview: TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below client represents the connected world, offering innovative and customer-centric information technology experiences Position: Analog Design II Location: Bangalore Duration: Full Time ...


  • bangalore, India Capgemini Full time

    Job Description Strong Knowledge of Middleware Components(Tomcat/Jboss/Apache/WebSphere/IIS/WebLogic) Experience in Application Support activities including installation, configuration, troubleshooting, cleanup, restart and manage performance issues. Experience in managing applications on Production Environments. Strong Knowledge of ITIL Concepts including...


  • bangalore, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Service Engineer II

    4 weeks ago


    bangalore, India Microsoft Full time

    Overview To delight customers in a Cloud First world, Microsoft delivers highly available online services with cutting edge features and innovative functionality lighting up on a regular basis. Quality of service (QoS) is paramount as we continue to make deep investment in Microsoft Azure and its expanding customer base who rely on our services to...


  • bangalore, India Novo Nordisk AS Full time

    At Novo Nordisk, we strive to be at the forefront of digital healthcare and to succeed with this, we need many bright minds. Working directly or indirectly with all parts of Novo Nordisk Globally, you will play a significant part in leading Novo Nordisk towards the future of digital healthcare securely. We are looking for an Advance Business Analyst- II for...


  • bangalore, India Atlas Full time

    About AMETEK: Follow your Passion…. Find your Motivation…. Plan your Growth…. At AMETEK we encourage you to chase all these aspects and become a part of the AMETEK growth story. AMETEK, Inc. A leading global provider of industrial technology solutions, serving a diverse set of attractive niche markets with annualized sales of over $7.0 billion....


  • bangalore, India Ecolab Full time

    JOB DESCRIPTION As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs...


  • Bangalore, India Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical...


  • bangalore, India Sixt Full time

    Salesforce Service Cloud Engineer II TECH & Engineering Vollzeit Bengaluru, Karnataka Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle What you’ll do? – Perform as smoothly as our cars: Provide functional-technical best practices on the SFDC platform. Work collaboratively with internal team members to...


  • bangalore, India WELLS FARGO BANK Full time

    About this role: Wells Fargo is seeking a Loan Servicing RepresentativeIn this role, you will: Support Loan Servicing functional area or processes Identify opportunities to improve various areas within Loan Servicing and recommend solutions Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature Perform...


  • bangalore, India Livestream Full time

    Support Specialist II  Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...


  • bangalore, India Tiyasha Software Full time

    Tiyasha Software The Role Team Leader (BPO Background) Position Overview: We are seeking an experienced and dynamic Team Leader with a background in Business Process Outsourcing (BPO) to lead and supervise a team of customer service representatives. The Team Leader will be responsible for driving team performance, meeting targets, and ensuring the delivery...


  • bangalore, India Novo Nordisk AS Full time

    Department:  RA CMC Diabetes & Obesity Are you passionate about what you are doing? Do you want to build excellence within processes in the most efficient way? Do you have an innovative mindset to drive change in a future-ready environment? Are you best at what you do? If so, raise your hand as there is an exciting opportunity waiting for you...


  • bangalore, India JPMorgan Chase & Co. Full time

    As a Frontend Software Engineer II at JPMorgan Chase within Commercial banking Technology, you serve as a seasoned member of an agile feature team building core micro frontend frameworks and foundational components for application development teams. You will lead, own and drive building platform level frontend capabilities to help ship new products and...