Service Engineer

Job Title: Service Engineer – Service & Maintenance (Radiology & Imaging Systems) Department: Service & Maintenance – Radiology Division Location: Vapi, Gujarat / Field-based (Pan India) Reports To: Manager / Senior Manager – Service & Maintenance Job Purpose: To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment , through effective service execution, preventive maintenance, and customer support. Key Responsibilities: 1. Installation, Service & Maintenance Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production. Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability. Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities. Ensure that all service activities comply with manufacturer guidelines, AERB regulations , and internal quality standards. 2. Customer Support & Troubleshooting Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime . Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting. Maintain clear communication with customers regarding service progress, timelines, and outcomes. Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction. 3. Preventive Maintenance & Documentation Plan and execute preventive maintenance schedules for installed imaging systems. Maintain accurate service records, preventive maintenance logs, and calibration reports. Prepare service reports, installation certificates, and equipment performance evaluations. Monitor spare parts consumption and inventory levels for timely replacement and availability. 4. Compliance & Safety Follow AERB and ISO 13485 safety standards during maintenance and servicing operations. Ensure radiation protection measures are adhered to during installation and maintenance activities. Maintain adherence to environmental, health, and safety protocols at all work sites. 5. Coordination & Continuous Improvement Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback. Contribute to service improvement initiatives, reliability enhancement, and customer training programs. Support the team during audits, inspections, and performance evaluations. Qualifications and Experience: B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification. Minimum 5 years of experience in service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems. Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices. Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards. Skills and Competencies: Fluent in English (spoken and written) with excellent communication and documentation skills. Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains. Good understanding of medical imaging technologies and their operational principles. Customer-focused approach with strong interpersonal and coordination skills. Proficiency in MS Office, ERP systems, and service documentation tools. Willingness to travel extensively across sites for service requirements. Key Performance Indicators (KPIs): Equipment uptime percentage and service response time Customer satisfaction and feedback rating Preventive maintenance compliance rate Reduction in repeat service calls Quality and accuracy of service documentation