ServiceNow - Developer

4 days ago

Pune, India Siemens Full time

We are looking for a ServiceNow - Developer

Youll make a difference by:

  • Design, develop, and implement ServiceNow applications and modules (e.g., ITSM, CSM, HAM/SAM, etc.)
  • Customize ServiceNow forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications, etc.
  • Build and optimize Service Portals, widgets, and catalog items with a user-centric design
  • Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs, Integration Hub, and spokes
  • Participate in requirement gathering, technical design, testing, and deployment processes
  • Troubleshoot, debug, and improve existing ServiceNow implementations
  • Maintain clear and comprehensive technical documentation for all customizations
  • Ensure platform security, performance, and compliance with standard methodologies
  • Collaborate with partners, business analysts, and other developers to deliver high-quality solutions
  • Handle data imports, transform maps, scheduled jobs, and background scripts
  • Conduct unit testing, peer reviews, and UAT
  • Support upgrades and patching activities, ensuring compatibility of custom developments with new releases
  • Stay updated with the latest ServiceNow features and standard methodologies

Youll win us over by:

  • 3+ years of experience in ServiceNow development, with at least 1+ year in the CSM module
  • Solid understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Catalog, Knowledge, etc.
  • Experience with ServiceNow Flow Designer, Integration Hub, and Service Portal
  • Hands-on experience with REST/SOAP API integrations
  • Proven knowledge of data security between scopes, including cross-scope privilege management and carrying out scoped access controls
  • Good understanding of ServiceNow Translation Framework and implementing multilingual support across modules
  • Proficient in JavaScript, Glide APIs, and Client-side/server-side scripting
  • Understanding of data models, Access Control (ACL), and CSM-specific roles and permissions
  • Demonstrable understanding of ServiceNow upgrade process and handling deprecated features
  • ServiceNow Certified System Administrator (CSA)

Good to have

  • ServiceNow Certified Application Developer / Implementation Specialist
  • Experience with DevOps for ServiceNow (ATF, pipelines, source control integration)
  • Project based experience in data migration/validation
  • Experience with AI Search, Next Experience UI, and Workspaces
  • Understanding of ITIL process
  • Familiarity with Agile/Scrum methodologies

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