Team leader

7 days ago

Mumbai, India WTW Full time

Job Opportunity For Women ReturneesWe are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world will be taking place in October.Date: Friday, 10th October 2025Time: 12 PM - 2 PMLocation: WTW GDS, i THINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern Express Highway, Thane (West) – 400 607Designation: Team Leader (Business Support Team Supervisor )Business Unit : Great BritainShift: Day Rotational Shift (6:30 AM to 3:30 PM &1:30 PM to 10:30 PM)Location: ThaneExperience Required : Minimum 3 years' experience managing a teamProcess & Stakeholder Management:Deliver/ Manage KPI's and metrics in line with the prescribed targetsPrioritize and organize work according to business priorities.Driving process improvements within team for improved efficiency, client experience or better risk controlsPeriodic review of process risks and ensuring adequate controls are in place.Meeting with stakeholders to discuss process related challenges and opportunitiesWork with relevant stakeholders for effectively resolving escalations.Complete ad-hoc tasks as directed by Manager.Proactively support key initiatives that have been delivered to implement change.Resource Planning:Forecasting and planning of resource requirementsManage resources efficiently through peaks and troughs in the business cycle.Ensure contingency planning is in place for critical resourcesPeople Management / Development:Setting appropriate goals & expectations for the team and conducting regular progress reviews.Work closely with individuals and groom them to their full potential.Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.Proactive identification of performance issues. Creating action plan and coaching them to improve performance.Conduct 1-1 and team meetings in line with Operational Engagement Framework.Managing attrition and absenteeism in the team.Monthly nominations for SPOT award and R&RConduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical LeaderRecognize high performers and engage them with right opportunityTop 5 CompetenciesFocusing on ClientsWorking in TeamsDriving ExcellenceInfluencing StakeholdersDeveloping TalentRequired Qualifications, Skills, Knowledge, ExperienceQualifications:Any Graduate / PostgraduateSkills:Excellent verbal and written communication skills.Good Interpersonal skillsGood Analytical skillsStakeholder ManagementQualifications:Any Graduate / Postgraduate

  • Team Leader

    4 days ago

    Mumbai, Maharashtra, India the EleFant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising families with a...

  • Team Leader

    2 days ago

    Mumbai, Maharashtra, India Saish Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSaish Capital is one of India's leading finance consultancies, specializing in providing tailored solutions for loans, investments, and financial planning. We believe in empowering individuals and businesses to achieve financial freedom. With a client-first approach, our mission is to simplify complex financial decisions and offer...

  • Team Leader

    6 days ago

    Hyderabad, Mumbai, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Being a Team Leader, you will manage the day-to-day planning and operations of your teamThis includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedulesYou must be...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

  • Team Leader

    2 days ago

    Mumbai, Maharashtra, India Save Tears Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSave Tears Foundation is a non-profit organization dedicated to supporting individuals and communities during times of hardship. We focus on child education, women's empowerment, health challenges, and navigating difficult life circumstances. Driven by compassion, we believe each tear tells a story of personal struggle, and we strive to...

  • Team Leader

    4 weeks ago

    Mumbai, India the EleFant Full time

    Job Description Company Description EleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising...

  • Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India WSP Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    WSP Civil & Bridge Engineering team is seeking Team Leaders- Bridge to be part of this established and experienced team working on exciting large-scale projects. Due to recent successes the team is growing and offers excellent opportunities for the right candidates seeking new and exciting opportunities. The successful candidate will form part of an existing...

  • Team Leader

    4 weeks ago

    Navi Mumbai, India PES Hr Services Full time

    currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profile Process : Experience in Voice Process is mandatory (International)Background :...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Background : BPO...

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We need someone who has the skills to call themselves a Leader. Someone withcollege or vocational school graduation as a qualification and has at least one (1) yearof relevant Team Leader experience managing at least 10+ teammates while working ina customer support role within an outsourcing or similar company. We need someonewith excellent verbal and...