Senior Manager

3 weeks ago

Hyderabad, India NTT DATA Full time

Job Description: ‘Job Title: Service Delivery Manager Experience: + years in SAP Delivery / AMS OperationsEmployment Type: Full-Time / Permanent Position OverviewWe are looking for an experienced Service Delivery Manager (SDM) to lead the offshore delivery and governance of multiple SAP Application Management Services (AMS) engagements supporting our US-based customers.The SDM will be responsible for ensuring high-quality service delivery, customer satisfaction, team efficiency, SLA compliance, and proactive collaboration with onshore delivery counterparts.The ideal candidate should bring strong expertise in SAP AMS operations, incident/problem/change management, service governance, and stakeholder management across time zones. Certifications like ITIL, PMP, or Scrum Master are desirable. Required Skills & Experience• – years of total IT experience with at least 8+ years in SAP AMS / Managed Services delivery management.• Strong understanding of SAP functional & technical landscapes, including incident/change/problem processes.• Proven experience in managing AMS delivery for US-based customers with time zone flexibility.• Demonstrated capability in governance, SLA management, reporting, and risk mitigation.• Hands-on experience with ServiceNow / SolMan / other ticketing tools for delivery tracking.• Excellent communication, presentation, and stakeholder management skills across global teams.• Experience in managing offshore delivery teams across multiple SAP modules. Preferred Certifications• ITIL4 Foundation / Intermediate – preferred for service management expertise.• PMP or PRINCE2 – advantage for project governance and structured delivery.• Scrum Master / Agile Delivery Certification – advantage for modern delivery practices. Behavioural Competencies• Strong ownership and accountability.• Customer-first mindset with proactive problem-solving.• Excellent coordination and multitasking ability.• Team-oriented leadership with mentoring skills.• Analytical thinking with a focus on continuous improvement.’ Get empowered by NTT DATA Business Solutions We transform. SAP® solutions into Value Recruiter Name:  Mrunali Ghodke  NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

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