Product Support Analyst
3 weeks ago
Responsibilities and Expectations· Provide superior customer service by ensuring the quality and level of support meets or exceeds the customers’ expectations.· Assume responsibility for all customer incidents; communicate status and expectations and escalate as needed to meet or exceed SLAs.· Accurately document all support activity in the tracking system in a timely manner.· Propose improvements to products and processes (via knowledge base articles, support bulletins, etc.).· Build productive cross-departmental relationships.· Use and create knowledgebase articles based on new product information, support incidents, and common or critical issues.· Analyse issues/requests related to our products and systems, which includes research, applying the appropriate fix, and work with the internal teams to ensure the issue is resolved and working as expected based on the requirements and guidelines.· Identify, research, and analyse data errors or inconsistencies within the system.· Actively participate in team meetings by providing feedback on current day-to-day activity and recommendations for improvement· Offer alternative solutions where appropriate with the objective of retaining customers’ confidence in our products.· Work with development teams to understand new products and services and ensure support requirements and constraints are enforced.· Looking for candidates willing to work on Saturdays & Sundays. The weekly offs will be scheduled on any two weekdays.Minimum Qualifications· 2+ years of problem solving in a technical environment.· Experience with customer support activities with sensitivity to customer needs and expectations.· Professional written interpersonal and communication skills.· Strong problem-solving and analytical skills with strong attention to detail required. Technical proficiency using and trouble-shooting software.· Strong initiative and ability to plan and prioritize work efficiently, multi-task, and work well under pressure with minimal direction.· Ability to work within well-defined processes and collaborate to ensure processes are relevant and effective.· Ability to work well with others in team-oriented environment.· Personal ownership of professional development.· Proficiency in Microsoft Windows, Microsoft Office, and expertise with web-based applications.· Any three-year degree program.· Exposure of US Healthcare Industry Knowledge (Preferred)Note: The role requires operational work during US business hours (India night shift). Additionally, it will involve covering the Saturday and Sunday shifts.
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...
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Product Analyst
4 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...
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Product Analyst
4 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...
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Product Analyst
4 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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MDM Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
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MDM Analyst
4 weeks ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
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Product Support Specialist
1 week ago
Hyderabad, India Experian Full timeJob DescriptionExperian Clarity is looking for a Production Support Analyst that has astrong technical customer service backgroundand who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone whowill focus on the customer . If you have the technical customer service background, with...
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Product Support Specialist
1 week ago
hyderabad, India Experian Full timeJob Description Experian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer . If you have the technical customer service...
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Product Support Specialist
1 week ago
Hyderabad, India Experian Full timeJob Description Experian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer . If you have the technical customer service...
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Product Support Specialist
1 week ago
Hyderabad, India Experian Full timeJob DescriptionExperian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer. If you have the technical customer service background, with...
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Sr. Master Data Analyst
4 days ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...
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Sr. Master Data Analyst
5 days ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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MDM Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Analyst for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will be required to possess strong technical, functional and collaborative skills to be successful in a...
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Product Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
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Data Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Technical Data Analyst for the Enterprise Data Organization. The position will wear a combined hat of Data Analysis and Business Analysis for Cloud Based, enterprise grade multi brand Data Analytics platform and require solid Analyst and Technical skill. The candidate will be responsible for working with Business Owner, Product Manager,...
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Data Analyst
1 month ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Technical Data Analyst for the Enterprise Data Organization. The position will wear a combined hat of Data Analysis and Business Analysis for Cloud Based, enterprise grade multi brand Data Analytics platform and require solid Analyst and Technical skill. The candidate will be responsible for working with Business Owner, Product Manager,...