Product Support Specialist
3 weeks ago
Job Description
Experian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer . If you have the technical customer service background, with some experience performing technical tasks, then we really want to speak with you.
About us, but we’ll be brief
Experian Clarity is the leading source of alternative credit data in the subprime lending industry. By leveraging alternative data, our market- savvy data analysts are discovering trends and providing our clients innovative solutions for fraud, banking information, credit, compliance, prospecting and portfolio management.
What you’ll be doing
You’ll be joining the production support team, providing technical customer service during and after implementation. The support analyst is a key contributor to onboarding new customers and works with customers to resolve issues of system performance and capabilities. Communication with customers requires e-mail and telephone contacts. Some of the responsibilities include:
Assist with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase. Provide customer service to answer technical questions about how the Clarity system works and helps resolve customer usage difficulties. Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product effectively, running reports and completing file transfers. Provide status updates on assigned work to management and account management staff. Review reporting data for compliance and work with customers to resolve issues. Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.
Qualifications
What your background looks like
Associate degree or equivalent combination of education and experience 1+ years of experience in help desk, information technology operations support, or in a similar field supporting customers in a technical fashion Demonstrated excellence in technical customer service Splunk query proficiency Understanding of Linux as a user File transfer tooling exposure Exposure to programming languages such as Ruby, is a plus
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
-
Catalog Specialist
1 month ago
hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and...
-
Catalog Specialist
1 month ago
Hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and...
-
Hyderabad, Telangana, India Amazon Full timeAMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...
-
Production Support Specialist
2 days ago
hyderabad, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...
-
Production Support Specialist
1 day ago
Hyderabad, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector. We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...
-
Production Support Specialist
2 days ago
Hyderabad, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector. We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...
-
Production Support Specialist
2 days ago
hyderabad, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector. We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...
-
Product Support Specialist
3 weeks ago
Hyderabad, India Experian Full timeJob DescriptionExperian Clarity is looking for a Production Support Analyst that has astrong technical customer service backgroundand who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone whowill focus on the customer . If you have the technical customer service background, with...
-
Product Support Specialist
3 weeks ago
hyderabad, India Experian Full timeJob DescriptionExperian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer . If you have the technical customer service background, with...
-
Product Support Specialist
3 weeks ago
Hyderabad, India Experian Full timeJob DescriptionExperian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer. If you have the technical customer service background, with...
-
Product Support Specialist
3 weeks ago
Hyderabad, India Experian Full timeJob Description Experian Clarity is looking for a Production Support Analyst that has a strong technical customer service background and who is eager to expand their technical skillset. We are a small team in a cross functional support environment, so we need someone who will focus on the customer . If you have the technical customer service...
-
Product Specialist
1 month ago
Hyderabad, India Pride Honda Full timeWe are looking for an enthusiastic, driven product specialist to join our fantastic sales team. Responsibilities include conducting market research and analyzing trends, performing product demonstrations to staff and customers, gathering feedback, and offering recommendations to the engineering team.Responsibilities:Conducting thorough market research, which...
-
Product Specialist
2 weeks ago
hyderabad, India Pride Honda Full timeWe are looking for an enthusiastic, driven product specialist to join our fantastic sales team. Responsibilities include conducting market research and analyzing trends, performing product demonstrations to staff and customers, gathering feedback, and offering recommendations to the engineering team. Responsibilities: Conducting thorough market research,...
-
Client Support Specialist
5 days ago
hyderabad, India Korn Ferry Full timeWe are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...
-
Client Support Specialist
5 days ago
Hyderabad, India Korn Ferry Full timeWe are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...
-
Client Support Specialist
6 days ago
Hyderabad, India Korn Ferry Full timeWe are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title: Client Support...
-
Client Support Specialist
5 days ago
hyderabad, India Korn Ferry Full timeWe are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions. Job Title: Client Support...
-
Client Support Specialist
5 days ago
Hyderabad, India Korn Ferry Full timeWe are looking for a Client Support Specialist for one of our direct client. TheClient Support Specialistwill is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...
-
Product Specialist- Vault2
2 weeks ago
hyderabad, India FactSet Full timeRESPONSIBILITIES Be the first line of defense to answer questions related to Portfolio Analytics related products from sales/consulting and reconciliation team Identify and respond to client demand for new initiatives and enhancements to analytics solutions Participate in product focused rotations designed to teach the portfolio management process...
-
Support Specialist
2 weeks ago
Hyderabad, India DAZN Full timeAre you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...