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Salesforce Business Systems Analyst

3 months ago

bangalore, India Athenahealth Full time

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position overview :

The Salesforce Business Systems Analyst is responsible for delivering and supporting Customer Success and Operations Technology initiatives by partnering with athenahealth business process owners, athenaIT (aIT) Product and Project Managers, Business Systems Analysts, and Development team members. As part of the athenaIT Operations Technology team, this role will focus primarily on Salesforce technology. She/he will actively participate in the support and expansion of Salesforce and supporting Customer Success and Operations platforms at athenahealth.

An ideal candidate will be an experienced, high-energy, detail-oriented and highly analytic business analyst with experience in Customer Success, Customer Support, and Business Operations functions of a high-tech software company. She or he will have demonstrated the ability to transform business requirements into system enhancements that ultimately advance business initiatives and serve value to all employees of athenahealth.

Job Responsibilities:

Partner and collaborate with stakeholders to understand their needs and translate them into technical requirements. Gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users. Create concise stories for proper interpretation and usage for development team. Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered. Collaborate with testing team to create and execute unit, integration and user acceptance test plans, including use cases and test data. Research production system issues, resolve user problems and escalate when necessary. Help manage backlog of production issues and enhancement requests. Perform application configuration activities primarily in Salesforce, and other supporting force.com applications. Manage stakeholder relationships and prioritize athenaIT configuration/development activities that best support business objectives.

Typical Qualifications:

Around 2 to 4 years’ of work experience in a business analyst (system administration) supporting a post-sale (Customer Success, Customer Support, Professional Services, Business Operations) organization. Hands-on experience with Salesforce Service Cloud, Community and other integrated and / or force.com applications including but not limited to, Cloud Coach, Gainsight and data analytics Familiarity with tools such as JIRA, Confluence, SalesforceDX, VS Code, BitBucket, Git Experience creating and executing unit, integration and user acceptance test plans is preferred. Willingness to work in an evening shift as per US timings (From 3 pm IST to 12 am IST) Strong and effective written skills as it pertains to story writing. Excellent communication, analytical, and problem-solving skills with the ability to work independently and as part of a fast-paced team. Salesforce certifications are preferred.

About athenahealth

Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.