Remote Customer Operations Specialist

3 days ago

India Turing Full time

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs) .

Your work will ensure that AI systems are tested against real-world business scenarios , validated for accuracy and compliance , and aligned with customer experience standards .


What You’ll Do:

  • Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
  • Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs .
  • Structure datasets that reflect refund logs, approval workflows, and compliance records .
  • Collaborate with tooling developers to simulate dashboards and monitoring workflows .


Required Qualifications:

  • Hands-on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs).
  • Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
  • Strong attention to detail and ability to spot issues in AI-generated workflows.
  • Understanding of how operational data is used to train and evaluate LLMs.
  • Excellent written English for creating training-quality datasets and validating AI responses.


Perks of Freelancing with Turing:

  • Remote-first and flexible work environment.
  • Opportunity to contribute to cutting-edge AI projects with leading LLM companies.
  • Potential for contract extension based on performance and project needs.


Offer Details:

  • Commitment: At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
  • Engagement Type: Contractor / Freelancer (no medical or paid leave).
  • Duration: 1 month (possible extension).

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