Network support engineer – voice
4 weeks ago
Network Support Engineer – Voice / Vo IP (L2)Tower: Cloud Ops (IMS)Service Line: Managed Network and Voice ServicesLevel: L2Location: India (Chennai preferred; Bengaluru / Hyderabad acceptable)Role OverviewThe Network Support Engineer – Voice / Vo IP (L2) is responsible for day-to-day operational support, troubleshooting, and maintenance of the client’s enterprise voice and network infrastructure. This role acts as the primary resolution layer for voice and Vo IP-related incidents escalated from the Service Desk or Unified Command Center.The engineer ensures high availability, call quality, and service continuity across voice platforms, working closely with L3 engineers, service providers, and client stakeholders in a managed services environment.Key Responsibilities1. Voice & Network Operations (L2 Support)Provide Level 2 support for voice and Vo IP-related incidents and service requests.Troubleshoot and resolve issues related to:Vo IP and SIP-based voice systemsCall routing, dial plans, and call flowsVoice quality issues (latency, jitter, packet loss)Voice gateways, SBCs, and related network componentsSupport voice services across LAN, WAN, and cloud-connected environments.2. Incident, Request & Escalation ManagementOwn incidents and requests escalated from L1 until resolution or further escalation.Perform structured troubleshooting using runbooks, logs, and monitoring tools.Escalate complex or recurring issues to L3 Network Engineers with detailed analysis.Participate in major incident calls and provide technical updates.3. Configuration & Change SupportImplement standard changes related to voice and network services following approved procedures.Support non-standard changes under guidance from L3 engineers.Validate changes post-implementation to ensure service stability.Assist in planned maintenance activities and upgrades.4. Vendor & Carrier CoordinationWork with telecom carriers, ISPs, and OEM vendors for issue resolution and service restoration.Track vendor tickets, follow up on SLAs, and provide status updates.Support circuit-related troubleshooting and service activation activities.5. Documentation & Knowledge ManagementUpdate incident records with clear technical notes and resolution details.Create and maintain:Troubleshooting guidesKnown error documentationVoice-related SOPsContribute to knowledge base updates to reduce repeat incidents.Skills & ExperienceTechnical SkillsStrong understanding of:Vo IP fundamentals (SIP, RTP, codecs)Call routing and dial plansQo S for voice trafficNetwork fundamentals:TCP/IP, DNS, DHCPLAN, WAN, VPN conceptsExperience supporting enterprise voice platforms (vendor-agnostic).Ability to analyze voice quality metrics and network performance indicators.Tools & Platforms (Preferred)Voice monitoring and troubleshooting toolsNetwork monitoring platformsITSM tools (Service Now / Manage Engine / equivalent)Packet capture and diagnostic utilitiesExperience4–7 years of experience in network and/or voice support roles.Proven experience in L2 operations within managed services or enterprise IT.Exposure to 24x7 production environments and on-call support.Experience supporting geographically distributed users is preferred.Soft Skills & Behavioral ExpectationsStrong troubleshooting and analytical skills.Clear communication with technical and non-technical stakeholders.Ownership mindset with focus on resolution and service quality.Ability to work effectively under pressure and during outages.Team-oriented and escalation-aware.
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Bengaluru, India Quess Corp Limited Full timeJob Description Note - Please don't apply if you don't have experience in international voice. Hiring: Network Support Engineer_ International Voice Location: Bangalore (Work From Office) Experience: 23 Years Notice Period: Immediate 15 Days Department: IT / Network Operations Role Overview We are looking for a proactive Network Support Engineer with...
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Network support engineer – voice
2 weeks ago
Bengaluru, India Movate Full timeNetwork Support Engineer – Voice / Vo IP (L2)Tower: Cloud Ops (IMS)Service Line: Managed Network and Voice ServicesLevel: L2Location: India (Chennai preferred; Bengaluru / Hyderabad acceptable)Role OverviewThe Network Support Engineer – Voice / Vo IP (L2) is responsible for day-to-day operational support, troubleshooting, and maintenance of the...
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