Mastek | Account Manager | bangalore
3 weeks ago
We are seeking a Strategic Account Manager/ Client Partner having rich experience in Retail Domain. Below are the Job details :
- Job Location : Bangalore
- Mode : Hybrid
- Experience : 10-15 years
As a Client Partner within Mastek, your primary responsibility is to develop and maintain strong relationships with clients across different industries. Your role is to be a trusted advisor to clients, working closely with them to understand their business needs, identify opportunities for growth, understand their challenges / pain points, and provide solutions that meet their requirements. Deepening Client / Partner engagements & executing business expansion is at the core this role with a strategy to successfully scaling our offerings and executing business expansion plans. Sensing new business opportunities and building new sales pipelines with a strong mandate to drive profitable growth and footprint expansion.
Some of your key duties and responsibilities include:
- Extensive experience managing Retails clients
- Good understanding of enterprise application and retail IT landscape. Digital Commerce experience will be a plus.
- Developing and executing strategies to expand existing relationships.
- Collaborating with cross-functional teams to develop solutions that meet client needs, including software development, data analytics, cloud computing, application services and digital transformation.
- Managing the overall client relationship, including ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and managing any issues or concerns that arise.
- Providing oversight for all services provided by Mastek to the client.
- Providing thought leadership and industry expertise to clients, including staying up to date with the latest trends and innovations in technology.
- Collaborating with internal teams to develop and deliver proposals, presentations, and other client-facing materials
- Managing the financial aspects of client relationships, including forecasting, budgeting, and managing margins.
- Developing and maintaining a deep understanding of the competitive landscape and key players in the IT services industry.
- Participating in industry events, conferences, and other activities to build your personal brand and network within the technology sector.
Qualification:
- 8-12 years of successful experience selling IT services and Digital services. This role will be focusing on offering the next generation solutions across Retail.
- Strong understanding of the IT services industry and be able to effectively communicate complex technical concepts to clients.
- Strong business acumen with Retail IT landscape understanding. Digital commerce experience will be preferred.
- Ability to hunt as well as farm in existing accounts.
- The individual will be a proven, successful, savvy sales executive.
- He/ She will have a high energy level, excellent communication skills and able to garner immediate respect and acceptance based on experience, intelligence, and interpersonal skills.
- Comprehensive understanding of targeted industry business environments, issues and the trends affecting technology spend.
- Hands-on executive who will successfully assimilate into the corporate culture and become involved as a member of the high-performing team.
- Has strong deal closing abilities.
- Proven track record of establishing strong, executive level customer relationships.
- Business acumen and financial (P&L) skills/metrics driven.
- Proven experience managing large global teams both from technology and delivery perspective.
- Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
- Ability to adapt to changing client needs and market conditions.
- Demonstrated effective leadership and analytical skills.
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