Asst Loss Prevention Manager

1 week ago


Mumbai, Maharashtra, India Courtyard by Marriott Full time

Key Responsibilities


• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


• Support all co-workers and treat them with dignity and respect.


• Develop and maintain positive and productive working relationships with other employees and departments.


• Partner with and assist others to promote an environment of teamwork and achieve common goals.


• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

We are committed to excellence in all aspects of our operations. As a member of our team, you will play a key role in ensuring that we maintain the highest standards of quality in everything we do.


• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.


• Speak to guests and co-workers using clear, appropriate and professional language.


• Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).


• Provide assistance to coworkers, ensuring they understand their tasks.


• Talk with and listen to other employees to effectively exchange information.


• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Customer Service

We are dedicated to providing exceptional customer service to our guests. As a member of our team, you will be responsible for ensuring that every guest interaction is positive and memorable.


• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


• Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.

Security and Investigations

We take the security of our property and our guests very seriously. As a member of our team, you will play a key role in maintaining a safe and secure environment for everyone.


• Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.


• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.


• Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.


• Type, proofread, and copy security reports.


• Provide proper paperwork to employees that require outside medical treatment (e.g., work related injuries).


• Assist manager/supervisor in ensuring insurance carrier is notified of liability situations (e.g., worker's compensation and general liability) according to designated protocol.


• Assist manager/supervisor in conducting regular documented safety inspections.

Control of Property

We are committed to protecting our property and assets from loss or damage. As a member of our team, you will play a key role in maintaining control over our property and preventing unauthorized access.


• Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items.



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