Dispatch Executive

2 weeks ago

Mohali, India LocaliQ Full time

Job description

  • Build loads/set appointments in appropriate programs (TMS, TMW, FM).
  • Enter all necessary and accurate information to ensure data integrity.
  • Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.
  • Set pick-up and delivery appointments with warehouses.
  • Communicate with internal and external groups, especially on high priority loads and clients.
  • Proactively provide tracking updates to clients and warehouses.
  • Prioritize tracking and appointment setting based on time constraints and client priority.
  • Conduct client interactions via email and phone contact.
  • Communicate directions for each new client and enter precisely in the system.
  • Build and maintain client relationships and improve client retention.
  • Acquire and retain knowledge of each client's needs.
  • Assist clients with any special needs (trailer type, bracing, pads, etc.).
  • Effectively monitor all loads assigned for the designated client account from start to finish.
  • Secure and present all necessary information needed to execute logistical plans as determined by the client.
  • Document all special service requirements of clients and warehouses.
  • Maintain daily reporting.
  • Manage and document all unplanned accessorial charge issues related to the client and related warehouses.
  • Represent the client when working with contracted carriers.
  • Identify and communicate ways the company can continuously improve in its operations.

Experience:

  • Associate degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).
  • Prior client service or chat process experience required.
  • Ability to type 30-40 words per minute.
  • Knowledge of TMS or other relevant logistics software.
  • MS Outlook proficient and familiar with other MS apps.
  • Ability to work well under stress and excellent interpersonal communication skills.
  • Native fluency in the English language, verbal as well as written. No regional accents.
  • Knowledge of mediation and conflict resolution techniques will be given priority.
  • Ability to multitask.

Job Types: Full-time, Permanent

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have U.S. logistics experience?
  • Have you booked loads before?

Work Location: In person

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