Team Leader- US Travel Sales

3 weeks ago

Gurugram, India Gupta And Company Full time

Job Title: Team Leader US Travel Sales (Voice Process) – Flight Sales

Job Description:
We are hiring a seasoned Team Leader with strong expertise in US Travel Sales and PPC campaign calls. The candidate must have extensive experience in US flight sales, GDS usage, and leading high-performance teams. This role demands a proven sales closer who can drive conversions, manage teams, and deliver exceptional results in a competitive travel sales environment.

Key Responsibilities:

  • Lead and manage a team of US Travel Sales Executives handling inbound/outbound PPC campaign calls.
  • Drive sales performance by coaching, mentoring, and motivating the team to achieve and exceed monthly targets.
  • Personally handle escalated calls and close high-value sales (flights, hotels, holiday packages, ancillary services).
  • Ensure maximum conversion rate on PPC-generated leads and inbound calls.
  • Maintain strong knowledge of fares, routings, airline policies, and ensure accurate information delivery.
  • Track team KPIs, prepare daily/weekly performance reports, and implement sales improvement strategies.
  • Conduct regular training sessions for sales techniques, GDS usage, and customer handling skills.
  • Collaborate with senior management for process optimization, incentive planning, and campaign strategies.

Required Candidate Profile:

  • Minimum 7 years' experience in US Flight Sales (Voice Process), including at least 2 years in a team leader/managerial role/Similar role
  • Strong background in PPC campaign calls and ability to drive high call-to-sale conversion.
  • Proficient in GDS systems (Amadeus, Sabre, Galileo, Worldspan).
  • Excellent English communication skills (neutral/US accent preferred).
  • Target-driven, strong leadership, and problem-solving skills.
  • Flexible to work in US shifts (6 PM – 3 AM).

Perks & Benefits:

  • Best-in-industry salary package with highest incentives in the travel sector.
  • Free meals & cab facility (West & South Delhi) OR travel allowance.
  • Dynamic, growth-oriented, and supportive work culture.

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