Customer Service Manager or Analyst

1 week ago


Delhi, India AKS ProTalent Full time
We're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

- Supervising day-to-day operations in the customer service department.- Responding to customer service issues in a timely manner.- Creating effective customer service procedures, policies, and standards.- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.- Implementing an effective customer loyalty program.- Maintaining accurate records and documenting all customer service activities and discussions.- Assessing service statistics and preparing detailed reports on your findings.- Hiring and training new customer service agents.- Managing the approved budget of the customer service department.- Staying informed on the latest industry techniques and methods.

Requirements:

- Bachelor’s degree in business administration or relevant field.- Proficiency in Microsoft Office and customer service software.- Outstanding written and verbal communication skills.- Good understanding of management practices and techniques.- Excellent leadership and interpersonal skills.
  • Product Analyst

    3 weeks ago


    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts. Role Description This is a full-time remote role...

  • Product Analyst

    3 weeks ago


    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts.Role DescriptionThis is a full-time remote role for a...


  • Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...

  • Data Analyst

    4 weeks ago


    Delhi, Delhi, India Flexi Analyst Full time

    Join Flexi Analyst as a Data AnalystWe are seeking a highly skilled Data Analyst to join our team at Flexi Analyst. As a Data Analyst, you will play a crucial role in helping us achieve our mission of making life easier for our customers.About the RoleThis is a full-time remote position that requires strong analytical skills, statistical knowledge, and...

  • Data Analyst

    2 months ago


    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a team of Business-Quality-Data & Content Analysts aiming to make life easy. With the leadership team having experience in top companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the world's largest community of Analysts. The company's primary focus is on adding value to customers....

  • Data Analyst

    2 months ago


    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a team of Business-Quality-Data & Content Analysts aiming to make life easy. With the leadership team having experience in top companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the world's largest community of Analysts. The company's primary focus is on adding value to customers.Role...


  • Delhi, India Customer Compass Full time

    Job Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Product Specialist

    2 weeks ago


    Delhi, Delhi, India Flexi Analyst Full time

    Role OverviewAs a Product Analyst at Flexi Analyst, you will be responsible for delivering data-driven insights to drive business growth. This role involves leveraging analytical skills and data analytics expertise to inform product management decisions.Key ResponsibilitiesConduct data analysis and business analysis to identify trends and...


  • delhi, India MapleWand Full time

    We are looking to hire an experienced Customer Service Agent/Analyst for our company based in UKTimings: You will be working UK shift times from 10 AM to 6:30 PM BST.Start at approximately 03:30 pm and finish at 12 Midnight (India Time).(Apply only if you are comfortable with the shift timings.)Work Schedule: Monday to Friday plus half days on every...

  • Product owner

    5 days ago


    Delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...

  • Product Owner

    6 days ago


    delhi, India Flexi Analyst Full time

    Company Description Champ Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst...

  • Product Owner

    7 days ago


    delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...

  • Product Owner

    1 week ago


    Delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...


  • Delhi, India AKS ProTalent Full time

    We're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...

  • Research Analyst

    4 weeks ago


    Delhi, Delhi, India Findoc Full time

    Job Title: Research Analyst - Portfolio Management ServicesWe are seeking experienced research analysts to join our team at Findoc. The ideal candidates should have a strong background in institutional and Portfolio Management Services (PMS) research, with a minimum of 5 years of relevant experience in a PMS house or Asset Management Company (AMC).Key...

  • Manager Biostatistics

    2 weeks ago


    Delhi, India Manager, Biostatistics Full time

    Premier Research is looking for aManager Biostatisticsto join ourBiostatisticsteam in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are...


  • delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...


  • delhi, India Manager, Biostatistics Full time

    Premier Research is looking for aManager Biostatisticsto join ourBiostatisticsteam in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are...


  • delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...


  • delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...