Service Engineer

6 days ago

Pune, India Silverline Ventura LLC Full time

Silverline Ventura is seeking a skilled service engineer to lead service and after-sales operations for 2- and 3-wheelers in international markets. The role involves handling service activities, spare parts management, and supporting dealer and distributor networks with robust after-sales solutions.

The successful candidate will be based in Pune, Maharashtra, and must bring 3-8 years of experience in the 2 & 3-wheeler automotive industry, with expertise in service, spare parts, and dealer management.

Key Responsibilities

  • Manage service operations and after-sales support for international markets.
  • Oversee spare parts operations and ensure timely availability across dealer and distributor networks.
  • Provide technical support and training to dealers and distributors.
  • Handle escalated service issues and ensure effective resolution within timelines.
  • Monitor service KPIs and ensure customer satisfaction standards are met.
  • Develop strong relationships with partners, ensuring smooth dealer and distributor operations.
  • Prepare and deliver technical presentations, service reports, and training materials.
  • Support the international business team for product launches and service readiness.

Qualifications & Requirements

  • Degree or Diploma in Mechanical Engineering.
  • 3-8 years of experience in the 2 & 3-wheeler automotive industry.
  • Prior experience in managing dealers and distributors is essential.
  • Excellent communication skills in English (written and oral).
  • Strong negotiation and presentation skills.
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

Must be based in Pune, Maharashtra

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