Associate, Production Services Application Support Analyst II

2 weeks ago

Delhi, India BNY Mellon Full time
OverviewSenior Associate, Production Services Application Support AnalystBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what

#LifeAtBNYMellon

is all about.We're seeking a future team member for the role of

Senior Associate, Production Services Application Support Analyst

to join our Corporate Engineering team. This role is located in Pune, Maharastra- Hybrid.In this role, you'll make an impact in the following ways:

Maintain Production stability by monitoring Production alerts and Incidents and take timely remediation actions as defined in our standard operating procedure (SOP).Handle Incident bridge calls on need basis playing the role of Senior Incident officer (SIO).Participate actively with our automation efforts to reduce manual work.Cover IST shifts (6:30 am to 3:30 pm / 2 pm to 11 pm IST) for our India support team as per their rotational shift model. Our 2 Shift cycles are either Sundays to Thursdays or Tuesdays to Saturdays.To be successful in this role, we're seeking the following:

Bachelor of Engineering or Equivalent degree2 + years of relevant Application support experience in distributed / mainframe environments with strong hold on Unixmands.Solid experience in Incident Management process to perform the role of Senior Incident officer (SIO) while handling major Incidents for all our LOBs in Corporate Engineering.Hands on exposure of monitoring, scheduling, and reporting tools like Moogsoft, Splunk, App dynamics, Dynatrace, Synthetic monitoring, ESP, Control-M, Service now, Thousand eyes etc.Hands on with any scripting programming languages like Python or Shell scripting.Strongmunication for handling managementmunications and debugging skills following documented standard operating procedures or knowledge documents.At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

Fortune World's Most Admiredpanies & Top 20 for Diversity and InclusionBloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion , Disability: IN - 100% score100 Best Workplaces for Innovators, FastpanyCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highlypetitivepensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected VeteransEmployer Description:For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admiredpanies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with amitment to doing what is right that continues to set us apart. Make your mark: bnymellon/careers.Job ID 55527

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