Account Manager Intern

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors

What is on offer:

• Work with a young & passionate team to excel and make an impact
• Work directly with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team Build world-class in-house marketing and leverage technology to drive growth globally
• Very high ownership role in a fast-paced environment
• Great Culture -> No hierarchy/politics nonsense guaranteed

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Job Requirements

• Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
• Educating members about TravClan and managing business accounts.
• Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet-ups of members from time to time.

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals.
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more
• Is available for 6 months

Stipend: Starts at INR 25000 and can go upto INR 40000 by the end of 6 months.

1st Month- INR 25000

2nd Month- INR 25000

3rd Month- INR 25000

4th Month- INR 30000

5th Month- INR 35000

6th Month- INR 40000

Check if you fit in the role-

You Must-

• Love challenges
• Enjoy the thrill of closing sales
• Be comfortable with targets
• Enjoy speaking to clients on call

You Can-

• Perform consistently
• Hustle, Hustle, Hustle

You Want to-

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is-

• Not comfortable with sales/targets
• Not okay speaking with customers on call for a minimum of 4-5 hours daily
• Not good at resolving customer queries or escalations
• Not comfortable with long working hours i.e hours daily
• Not excited about working on Saturdays (6 days a week)

Important Points:

1. Office Location-
   Connaught Place, Delhi
2. Work Timings
3. 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day

4. Fast pace translates
   to fast growth and exciting responsibilities.

5. ESOPs - 30% of team members have ESOPs

6. Promotions - 40% of team members get promoted in 2 years
7. Aggressive hikes for top performers - with median hikes ~25%