Oracle EPM Senior Support Consultant
2 weeks ago
As an Oracle EPM Senior Support Consultant, you’ll play a vital role in supporting and maintaining Oracle Cloud EPM technology.
Let’s break down the key requirements and responsibilities:
Minimum Requirements:
- Experience: At least 7+ years of hands-on experience with Hyperion Planning, Essbase, PBCS, HFM,FCCS, and FDMEE (both on-premises and on-cloud).
- Managed Services Model: Be prepared to work within a Managed Services Model.
- Time Zones: Willingness to work across different time zones.
- Communication Skills: Strong verbal, written, and presentation communication skills.
- EPM Understanding: Good understanding of various aspects of EPM.
- Reporting: Ability to report clearly and effectively.
- Learning Attitude: Openness to learning other Oracle EPM solutions (whether on-premises or on-cloud).
Job Description Specifics:
Project-Related:
- Support and administer the Hyperion Suite of applications.
- Work with ticketing tools.
- Develop training documents.
- Provide clear status reports.
- Communicate effectively with clients.
- Be flexible to work in different shifts.
- People Relations:
- Maintain Version1 quality standards.
- Collaborate with the team and support fellow members.
- Participate in organization-wide initiatives.
Technology-Related:
- Handle application administration.
- Provide functional support.
- Offer technical support.
- Possess basic infrastructure knowledge.
- Understand basic database concepts.
Qualifications
- A minimum of 7 years’ experience as a technical support analyst or similar role.
- Oracle EPM Cloud Suite experience.
- hands-on experience with Hyperion Planning, Essbase, HFM, and FDMEE (both on-premises and on-cloud).
- ITIL process Knowledge
- Ability to research, learn, troubleshoot, and support.
- Willingness to operate and progress in areas that are outside of previous experience.
- Ability to multi-task and prioritize across concurrent workloads may be required.
- Excellent written and verbal communication
Experienced user of defect tracking systems
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