Oracle EPM Senior Support Consultant
3 weeks ago
Job Description
Specifics:
Project-Related:
Support and administer the Hyperion Suite of applications. Work with ticketing tools. Develop training documents. Provide clear status reports. Communicate effectively with clients. Be flexible to work in different shifts. People Relations: Maintain Version1 quality standards. Collaborate with the team and support fellow members. Participate in organization-wide initiatives.Technology-Related:
Handle application administration. Provide functional support. Offer technical support. Possess basic infrastructure knowledge. Understand basic database concepts. Qualifications A minimum of 7 years’ experience as a technical support analyst or similar role. Oracle EPM Cloud Suite experience. hands-on experience with Hyperion Planning, Essbase, HFM, and FDMEE (both on-premises and on-cloud). ITIL process Knowledge Ability to research, learn, troubleshoot, and support. Willingness to operate and progress in areas that are outside of previous experience. Ability to multi-task and prioritize across concurrent workloads may be required. Excellent written and verbal communicationExperienced user of defect tracking systems
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