Department Manager

1 month ago

goa, India Shoppers Stop Full time

JOB DESCRIPTION

Role: Department Manager

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.1 year Managerial experience

Salary: Upto 400000 p.a


Key Deliverables


Achievement of Budgeted Plan

  • Works out action plans/tactics to match requirement


Competition mapping

  • Identifies parameters to track competition
  • Builds resources and databases of information on an ongoing basis by networking
  • Creates an index and updates it


Inventory Management

  • Does process mapping for movement of stocks from receiving bay to floor
  • Initiates stock-takes as per the agreed and laid down procedure
  • Ensures effective displays with the objective of achieving greater number of stock turns
  • Plans for perpetual inventory


Customer care/customer service

  • Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
  • Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances


Customer feedback

  • Sets up mechanism for recording of verbal complaints / suggestions
  • Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
  • Ensures in service recovery within agreed time-line (72 hours)
  • Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)


Manpower availability

  • Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly


Floor presentation

  • Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
  • Communicates the above to supervisors


Arrangement of stock in space allocated as per plan

  • Creates display plan of merchandise for his sections on the basis of underlying principles
  • Communicates the display plan and the underlying principles to the supervisors for the purpose of execution


Analysis and reporting

  • Analyzes available data, identifies causes and suggests solutions
  • Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
  • Ensures compliance


Shrinkage control

  • Identifies most pilfered products and common methods of pilferage

  • Department Manager

    1 month ago

    goa, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 400000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...

  • Department Manager

    1 month ago

    Goa, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department Manager Reporting To: Unit HeadPeople Reporting To DM: Customer Care Associates Qualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 400000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...

  • Department Manager

    1 month ago

    Goa, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department Manager Reporting To: Unit HeadPeople Reporting To DM: Customer Care Associates Qualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 400000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...

  • Management Trainee

    3 weeks ago

    Goa, India Hilton Goa Resort Full time

    DescriptionA Management Trainee will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialization.What will I be doing?A Management Trainee with Hilton is always...

  • Corporate Management Trainee

    4 weeks ago

    goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across...

  • Corporate Management Trainee

    7 days ago

    goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across...

  • Assistant Training Manager

    1 month ago

    Goa, India Hilton Goa Resort Full time

    DescriptionA Assistant Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.What will I be doing?As a  Assistant Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives...

  • Assistant Training Manager

    1 month ago

    Goa, India Hilton Goa Resort Full time

    A Assistant Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.What will I be doing?As a Assistant Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's...

  • Banquet Manager

    2 months ago

    Goa, India Hilton Hotels Full time

    Job Requirements Job Title: Banquet ManagerCompany Name: Hilton HotelsLocation: Panaji/PanjimSalary: Not DisclosedQualification: Not specifiedJob Description:Hilton Hotels, an esteemed global hospitality brand, is seeking a skilled and strategic Banquet Manager to join our team in Panaji/Panjim. As the Banquet Manager, you will play a vital role in managing...

  • Taxation Manager

    2 weeks ago

    goa, India Vianaar Homes Private Limited Full time

    Manager – Taxation (Including both Direct and Indirect Taxation) JD : will be responsible for Direct tax, Indirect tax, GST return, matching with GST portal, managing all notices from GST and Income Tax department and related compliances of the Company, as well as other sister concerns. Responsibilities: Working experience of tax and regulatory...

  • Corporate Management Trainee

    4 weeks ago

    goa, India MhyMatch Full time

    About the job Management Trainee Location: Goa Mode of Work: In-office Brief Overview of the Job Description: Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across...

  • Corporate Management Trainee

    4 weeks ago

    Goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across various...

  • Corporate Management Trainee

    4 weeks ago

    Goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across various...

  • Corporate Management Trainee

    7 days ago

    Goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across various...

  • Corporate Management Trainee

    7 days ago

    Goa, India MhyMatch Full time

    About the job Management TraineeLocation: GoaMode of Work: In-officeBrief Overview of the Job Description:Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across various...

  • Corporate Management Trainee

    7 days ago

    Goa, India MhyMatch Full time

    About the job Management Trainee Location: Goa Mode of Work: In-office Brief Overview of the Job Description: Our client, a leader in the concrete equipment manufacturing industry, is seeking a motivated and enthusiastic Management Trainee. This role is designed to develop future leaders within the organization by providing comprehensive training across...

  • Food & Beverage Manager

    2 weeks ago

    Goa, India Hilton Goa Resort Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Food & Beverage Manager

    1 week ago

    Goa, India Hilton Goa Resort Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Housekeeping Manager

    2 weeks ago

    Goa, India Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation JW Marriott Goa, Vagator Beach Road, Goa, India, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property...

  • Housekeeping Manager

    1 week ago

    Goa, India Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation JW Marriott Goa, Vagator Beach Road, Goa, India, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property...