Cluster Manager-Credit Cards

3 days ago

Udaipur, India IDFC FIRST Bank Full time
Role/Job Title:

Cluster Manager - Credit CardsFunction/ Department:

Credit CardsRoles & Responsibilities:Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customersImplementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print.Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payroll & infra service providers for creating a robust S&D InfrastructureOwn & drive basic quality parameters to drive approval rates / FTR / TAT / processesDrive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members.Secondary Responsibilities:Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channelsEvaluate the growth strategy based on competitor analysis and feedback from different channels/customersRecommend process changes in order to improve sales efficiency and quality across customer acquisition points / channelsManagerial & Leadership Responsibilities:Mentor and coach sales team members to percolate ethos of customer centricity, innovation, compliance and integrity in region / cityMonitor key parameters on employee productivity, hiring quality, attrition rates and make necessary improvementsQualificationsAny Graduate

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