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Cluster Manager-Credit Cards
1 week ago
Role/Job Title: Cluster Manager - Credit Cards
Function/ Department: Credit Cards
Roles & Responsibilities:
Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customers
Implementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print.
Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payroll & infra service providers for creating a robust S&D Infrastructure
Own & drive basic quality parameters to drive approval rates / FTR / TAT / processes
Drive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members.
Secondary Responsibilities:
Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channels
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve sales efficiency and quality across customer acquisition points / channels
Managerial & Leadership Responsibilities:
Mentor and coach sales team members to percolate ethos of customer centricity, innovation, compliance and integrity in region / city
Monitor key parameters on employee productivity, hiring quality, attrition rates and make necessary improvements
Qualifications
Any Graduate
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