Senior Manager
4 weeks ago
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Primary Responsibilities:
The American Express Data Office vision is to realize the potential of our data assets to power the world’s best customer experience. Our mission is to provide the principles, policies, processes, architecture and governance to enable consistent, trusted and usable data to drive accurate data-driven business outcomes. The Enterprise Data Governance (EDG) team is part of the Data Office and plays a critical role partnering across the company to deliver on a multi-year roadmap to bring American Express data under governance.
The Sr. Manager, Enterprise Data Governance Data Activation role will support the activation of data management (as outlined in the organization’s Enterprise Data Governance Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise. The core responsibilities include:
Execution of data activation activities and processes to bring data under governance (e.g., critical data element prioritization, data mapping, identifying data management roles, documenting data, and classifying systems)
Communicating data management program requirements to federated data management teams
Initiating the training of federated data management teams on foundational processes and activities to bring data under governance
Communicating requirements to teams who own data governance tools (e.g., Collibra, data quality platform, etc.)
Qualification Requirements:
Understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance of Data Governance policy and standards
5+ years of prior experience implementing Data Management / Data Governance programs, preferably at the Enterprise level
Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra)
Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams
Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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