
Software Account Setup
2 weeks ago
We are looking for a detail-oriented and customer-focused professional to join our team as a Software Account Setup & Technical Support Specialist. In this role, you will be responsible for onboarding new customers by setting up their accounts, configuring system preferences, and providing ongoing technical support to ensure a smooth user experience.
Key Responsibilities:
- Assist customers with account setup and configuration of the software platform.
- Collect and verify required business details, user information, and system preferences.
- Guide customers through onboarding steps, ensuring accurate data entry and setup.
- Provide technical support via email, phone, and remote sessions for software-related issues.
- Troubleshoot and resolve common setup or integration problems.
- Document and track support tickets, resolutions, and customer feedback.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Educate customers on best practices, features, and system usage.
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Experience:
- Account Setup: 2 years (Required)
- Customer Support: 2 years (Required)
Work Location: Remote
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