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Customer Journey
2 months ago
Roles and Responsibilities
Lead the mapping, implementation and roll out for customer journeys.Work with relevant teams to jointly develop and own business and operational metrics for the
selected customer journeys
Run design thinking sessions, review current customer journeys and re-define them to be
industry leading “Best In Class” journeys
Outline the required portfolio of initiatives to achieve Best in Class customer journeys
Coordinate with cross functional teams to ensure effective implementation and roll out of
initiatives
Manage team of agile experts and run daily scrum calls to track and deliver the initiatives
Monitor progress for all the initiatives and anchor daily/ weekly cadence with working team
and reviews with leadership and providing regular updates to senior management
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Journey Expert
1 month ago
bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full timeJourney Expert - APEA Journey Expert - APEA Req ID: Department: Insto Banking Services Payments Division: Institutional Location: Bengaluru About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible...
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Journey Expert
1 month ago
bangalore, India ANZ Full timeAbout the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. Role Location:RMZ EcoworldAs a Journey Expert, you will...
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Journey Expert Governance
3 weeks ago
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Journey Expert Governance
3 weeks ago
bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full timeJourney Expert Governance Journey Expert Governance Req ID: Department: Initiatives and Delivery Cluster Division: Australia Retail Location: Bengaluru About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
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Journey Expert Governance
3 weeks ago
bangalore, India ANZ Full timeAbout Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Journey Expert in our portfolio’s Technology Governance, Risk & Compliance (Well Managed) squad, your main priority...
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bangalore, India Wipro Full timeJDJob Loc - Pan India Wipro Loc.Total 4 - 12 Yrs of IT Experience with 2+ years experience with Adobe Experience Cloud products especially Adobe Journey Optimizer(AJO) / Adobe Experience Platform(AEM)Proficiency with AJO - Adobe CampaignExperience with JavaScript, HTML, CSS, and other web technologies.- Strong understanding of data structures, segmentation,...
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Lead Software Engineer
3 weeks ago
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Lead Software Engineer
4 weeks ago
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Customer Support Associate
1 month ago
bangalore, India Awign Expert Full timeJob Description The Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...
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International Customer Service
4 weeks ago
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Customer Experience Specialist
2 weeks ago
bangalore, India TourHero Full timeBe our Customer Experience Hero! TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys, bringing us closer as humans, one journey at a time . We're building an online marketplace to help plan unique epic adventures that enables travellers to meet other like-minded new people during their...
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International Customer Support Executive
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Customer Relations Manager
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Senior Customer Success Manager
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Customer Support Manager
3 weeks ago
Bangalore, India harborhubstaffing Full timeWhat to expect from the role ?As a Customer Support manager you will develop the strategic roadmap and own driving success for every customer. You will play a key role in driving customer goals, product utilisation, and revenue expansion by ensuring engagement, success, retention, renewal, and growth while managing the customer support team too. The right...
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Customer Support Manager
2 months ago
Bangalore, India harborhubstaffing Full timeWhat to expect from the role ?As a Customer Support manager you will develop the strategic roadmap and own driving success for every customer. You will play a key role in driving customer goals, product utilisation, and revenue expansion by ensuring engagement, success, retention, renewal, and growth while managing the customer support team too. The right...
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Customer Service Representative
3 weeks ago
bangalore, India Bolt.Earth Full timeAbout Bolt.EarthBolt.Earth is India’s largest EV tech company that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, we empower all 2 and 3-wheeler electric vehicles through AI-integrated IoT solutions that make them safer, more intelligent, and connected.We are...
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Customer Support Associate
3 weeks ago
bangalore, India Awign Expert Full timeThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift resolution.Duration :- 6 month...
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Customer Support Associate
1 month ago
bangalore, India Awign Expert Full timeThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift resolution.Duration :- 6 month...
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Customer Lifecycle Marketing Executive
3 weeks ago
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