EC Executive

5 months ago

mumbai, India Livspace Full time
This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same.
Tour of EC to all visitors, ensuring Livspace concept is delivered well.
Raise request/ allocate designers to all visitors.
Running and monitoring processes for liquidation.
Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.
Customer feedback capturing and communication.
EC Sample Management: Running and monitoring processes.
Ensure Swatch library is maintained.
Events and activations, driving marketing initiatives.
EC Process maintenance- Follow SOP on EC related processes with the stylist.
Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained.
Managing visual merchandise of store and ensure looks are refreshed periodically.
Participating in the various promotional activities
EXPERTISE AND QUALIFICATIONS
Graduate or equivalent | 15 years of Academic education.
0 to 2 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields OR fresher from hospitality background.
Pleasing personality and excellent communication.
Deep curiosity for retail experiences and customer service

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