Senior Technical Support Engineer

2 weeks ago

Pune, India NICE Full time
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?As a Senior Support engineer, your primary responsibility is to provide technical support to end users, ensuring efficient and effective utilization of NICE Service and Sales Performance Management, Contact Analytics, and/or WFM software solutions. You'll play a crucial role in maintaining the health and well-being of our customers' hosted solutions, resolving application issues promptly and in accordance with contractual SLAs.How will you make an impact?Act as the front-line technical contact for customers (business partners and direct customers)Receive customer escalations through tickets, emails, or calls and troubleshoot issues with a focus on achieving maximum customer satisfactionDocument and track all problems, inquiries, and events in the CRM systemAttempt to resolve cases remotely. If the complexity, urgency, or required skills are beyond your scope, escalate to the appropriate senior team memberBe proficient in monitoring cloud applications and infrastructure through various dashboardsContinuously monitor cloud environments for performance issues, security threats, and potential outages using automated tools and dashboardsIdentify, diagnose, and troubleshoot cloud-related incidents according to established procedures. This includes escalating critical issues and collaborating with other cloud operations teams to resolve problemsDevelop and utilize scripting solutions to automate routine tasks and improve operational efficiencyProvide technical support to internal teams regarding cloud resources and troubleshoot user-reported issuesBe able to mentor new team membersHave you got what it takes?Strong troubleshooting and problem-solving skills.Excellent communication / interpersonal skillsTeam Player - ability to work well in a close team environment.Customer support experience, international is advantage.A strong aptitude for investigation, analysis and problem solving.Ability to work effectively under pressure and in fast-paced environments.Excellent communication and documentation skillsWillingness to work in 24/7What’s in it for you?Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles,disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICErEnjoy NICE-FLEXAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID:

4138Reporting into:

Tech ManagerRole Type:

Individual Contributor

  • Senior Technical Support Engineer

    1 month ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Senior Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who...

  • Technical Support Engineer

    4 weeks ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Senior Technical Support Engineer

    3 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Senior Technical Support EngineerAs a Senior Technical Support Engineer, you will be responsible for providing Level 1 and 2 support, addressing complex technical issues, and collaborating with cross-functional teams to ensure the platform's optimal performance.Experience 3 yrsJob Type Full timeLocation PuneDate Posted Jan 31, 2024ProMobi Technologies Pvt....

  • Technical Support Engineer

    1 month ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    4 weeks ago

    pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Senior Technical Support Engineer

    1 week ago

    Pune, India Qualys Full time

    Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical...

  • Senior Technical Support Engineer

    2 months ago

    pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer...

  • Senior Technical Support Engineer

    2 months ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer...

  • Senior Technical Support Engineer

    5 days ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about? As a Senior...

  • Senior Technical Support Engineer

    5 days ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about?  As a Senior...

  • Senior Technical Support Engineer

    1 month ago

    Pune, India Qualys Full time

    Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical...

  • Senior Technical Support Engineer

    1 month ago

    pune, India Qualys Full time

    Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical...

  • Senior Engineer

    3 weeks ago

    pune, India Siemens Energy Full time

    Senior Engineer - Customer Technical Support (CTS) About the Role Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional LET’S TALK ABOUT YOU ...

  • Senior Engineer

    2 months ago

    Pune, India Siemens Energy Full time

    Senior Engineer - Customer Technical Support (CTS) About the Role Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional LET’S TALK ABOUT YOU Your profile...

  • LivePerson - L3 Senior Technical Support Engineer

    5 days ago

    Pune/Hyderabad, India LivePerson Full time

    Job Description : LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations.- Hundreds of the world's leading brands - including HSBC, Chipotle, and Virgin Media - use our award-winning Conversational Cloud platform to connect with millions of consumers.- We power nearly a billion conversational interactions every month, providing a...

  • Technical Support Engineer

    3 weeks ago

    pune, India Qualys Full time

    Description Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead...

  • Technical Support Engineer

    3 weeks ago

    Pune, India Qualys Full time

    Description Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...

  • Technical Support Senior Engineer

    5 days ago

    Pune, Maharashtra, India timesjobs Full time

    Position: Technical Support Senior EngineerDate: Mar 8, 2024Location: Pune, MH, INRequisition ID: 36411About AvayaBusinesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver...

  • Application Support Engineer

    1 week ago

    Pune, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Pune, IndiaPosted on: May 23, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESJOB DESCRIPTION: Senior Enterprise Application Support EngineerCLASSIFICATION:ExemptJOB SUMMARYAs a member of the Enterprise Technical...