Voice Account Manager

3 weeks ago

Chennai, India Airtel Full time

Job Level: AM/Manager

Purpose of the Job

The responsibility of the role holder is to grow voice sales, revenue and reduce churn from the assigned accounts. Organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.

Key Deliverables

  1. Deliver Postpaid COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure

  2. Increase footprints of the roadshow

  3. Drive plan upgrades

  4. Continuously enhance CMS through robust engagement

  5. Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth

  6. Be aware of competition plans & collect insights for market intelligence

  7. Monitor competition's customer offerings and planning sales interventions for different class of clients.

Skills Required

a. Commercial Acumen

b. Customer Engagement

c. Key Account Planning & Management

d. Executive Presence

e. Postpaid/Fixed line Product Knowledge

f. Time Management

g. Strong stake holder management

h. Strong collaborating skills

Educational Qualifications


• MBA/PGDBM-Tier III campus/Engg grad (BE/ BTech)

Work Experience


• 4 - 6 years of experience


• Telecom, OEM's, cloud service providers, IT, hardware and software companies

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