SAP ECS, Customer Service Management

2 weeks ago

Bengaluru, Karnataka, India MAK Technologies LLC Full time

Role : SAP ECS, Customer Service Management (Project Leads)

Skill : Project Management

Customer Name : SAP ECS - Enterprise Cloud Services

Remote : Yes

Start Date : Immediate (September 1, 2025)

Duration : 1 Year

Distribution Effort : 5/Days per week

Region : APAC

No of Positions : 4

  • English language skills to be considered as "MUST have "
  • Strong technical background - migration/upgrade
  • Orchestration / Project management background / customer facing experience

Description :

Location : Preferred India, but this team can be located anywhere in EMEA & APAC

  • English language skills to be considered as "should have "
  • PL role with ECS already (1 year at least) with brownfield migration exposure
  • Strong technical background - migration/upgrade
  • Orchestration / Project management background / customer facing experience

Description:

  • PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
  • PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
  • Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects

The main tasks of the PLs are:

Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks

Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project

Execution : communication and with all of the teams through the build and migration lifecycles

Closing: documenting and clearing open issues; project completion

  • The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
  • Plans the technical upgrade project on a detailed basis.
  • Project- and phase-signoffs from customer side.
  • Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
  • Organizes and conducts regular meetings:
  • Standup meetings, including project communication.
  • Including presenting and ongoing re-alignment of the plan
  • Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
  • Ensure to manage overall progress and status of the technical upgrade.
  • Manage activity tracking of current phases and prepare subsequent phases.
  • Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
  • Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side

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