Associate Client Service
7 days ago
Our Client is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.
Associate - Sales
As a sales Associate in our Consulting business, you’ll have opportunities to work with the top management consulting firms in the world. They will trust in you for access to the most relevant experts and research content, which you are responsible for identifying and recommending to them throughout their project lifecycles. To do so you'll gather a unique set of stakeholder management skills that will help you deliver excellent results for both clients and experts. The projects can be complex, but the impact is meaningful - every day you will get to hear directly from your clients, experts and colleagues about the difference you have made.
- Conduct a cursory review of industries in order to understand the gaps in our Consulting clients’ knowledge and identify the most relevant content as well as individuals to take part in 1:1 consultations with our clients. (Relevant experts are often C-level executives working at the heart of their industries.)- Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner- Engage with industry experts for our clients by reaching out over the phone and through professional correspondences, to understand whether they are the right fit- This would also involve regularly cold-calling potential experts who uniquely match the project requirements- A substantial portion of your daily activities would involve engaging in telephone conversations with specialists who possess distinctive relevance to your clients’ projects, frequently amidst stringent time constraints- Negotiate compensation rates, and persuade experts to connect with our clients on short notice, often scheduling calls as soon as possible, whilst operating within our industry-leading compliance framework- After 4-5 months you’ll be driving the long-term performance of your own book of business as you develop your own professional skills, deepen your understanding of your clients’ investment strategies, and continuously reinforce how our content can best help their research needs
Areas that play to your strengths:
- Strong Oral & Written Communication Skills: You’re a clear communicator who can create the right narrative to share your ideas with a wide range of people. You must be proficient in crafting persuasive messages and adapting communication styles to effectively engage with diverse stakeholders, including clients, colleagues, and industry experts- Cold calling will be an integral part of the job (Past experience in this would be an added advantage)- Ability to multitask: You are confident in your ability to multitask and you can excel in delivering high-quality work under deadlines while managing multiple active work streams- Adaptability: There is no typical week as an Associate. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job- Relationship Building: You should be able to build, develop and strengthen relationships with existing industry contacts and build new relationships with experts you have identified- Outstanding extracurricular achievements during school and university years- Relevant internship experience in sales, account management, client service, or related fields would be advantageous
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