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Network/Telecom Engineer-P&A
4 weeks ago
Interview Location: HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)
Interview Date: 6th -7th Aug
Interview Time: 11:00 AM 4:00 PM
Work Location: Noida
HR SPOC: Tanya/Navya
Experience Required: 3+ Years (only eligible)
Carry a copy of your updated resume.
Bring a valid government ID proof (Aadhaar/PAN/Driving License).
Arrive at the venue between 11:00 AM to 3:30 PM for registration.
Job Title: Business Process Management (Provisioning and Activation)
Experience: 3+ Years
Location: Bangalore, Noida, Gurugram
Employment Type: Full-Time
Industry: Telecom / Managed Network Services
Shift : US Shift
Job Summary:
We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation) . The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current "As-Is" state to an optimized "To-Be" state, working closely with both business and technology stakeholders.
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Key Responsibilities:
Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
Provide regular project updates and executive summaries to key stakeholders and clients.
Required Qualifications:
Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector.
Strong understanding of managed network service domains and associated processes.
Experience in designing and implementing BPMN-compliant process maps and documentation.
Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
Bachelors degree in Computer Science, Information Technology, or a related field.
ITIL Foundation certification (V3 or higher) Mandatory.
Industry certifications such as CCNA, JNCIA, or Network+ Preferred.
