
CSR - Customer Service Representative
3 weeks ago
Monkstory, India's leading smart vegan footwear brand, is looking for a proactive and detail-oriented Customer Service Executive to join our team. This role is perfect for someone who loves problem-solving, enjoys creating smooth customer experiences, and is excited about working in a fast-growing, conscious fashion brand.
Key Responsibilities
Customer Service:
- Respond to customer inquiries via email, WhatsApp, and phone in a timely and professional manner
- Handle return, exchange, and refund requests, ensuring smooth resolution
- Track and escalate order-related issues (delays, courier concerns, missing shipments)
- Maintain a high level of customer satisfaction by providing empathetic and solution-oriented communication
Operations Support:
- Coordinate daily order processing and fulfillment with warehouse team
- Assist with quality check escalations and vendor coordination where needed
- Generate and share reports on returns, exchanges, and operational performance
- Support in process improvements to streamline operations and enhance efficiency
Skills & Qualifications
- 1–3 years of experience in customer service, operations, or e-commerce (preferred)
- Strong communication skills (written and verbal) in English & Hindi
- Excellent problem-solving and multitasking ability
- Familiarity with tools like Shopify, Uniware, Zoho, or similar platforms (preferred but not mandatory)
- High level of empathy, patience, and attention to detail
- Ability to work independently and take initiative
Job Type: Full-time
Pay: ₹20, ₹32,654.80 per month
Work Location: In person
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