CSR - Customer Service Representative

16 hours ago


Kilpauk, India monkstory Full time

Monkstory, India's leading smart vegan footwear brand, is looking for a proactive and detail-oriented Customer Service Executive to join our team. This role is perfect for someone who loves problem-solving, enjoys creating smooth customer experiences, and is excited about working in a fast-growing, conscious fashion brand.

Key Responsibilities

Customer Service:

  • Respond to customer inquiries via email, WhatsApp, and phone in a timely and professional manner
  • Handle return, exchange, and refund requests, ensuring smooth resolution
  • Track and escalate order-related issues (delays, courier concerns, missing shipments)
  • Maintain a high level of customer satisfaction by providing empathetic and solution-oriented communication

Operations Support:

  • Coordinate daily order processing and fulfillment with warehouse team
  • Assist with quality check escalations and vendor coordination where needed
  • Generate and share reports on returns, exchanges, and operational performance
  • Support in process improvements to streamline operations and enhance efficiency

Skills & Qualifications

  • 1–3 years of experience in customer service, operations, or e-commerce (preferred)
  • Strong communication skills (written and verbal) in English & Hindi
  • Excellent problem-solving and multitasking ability
  • Familiarity with tools like Shopify, Uniware, Zoho, or similar platforms (preferred but not mandatory)
  • High level of empathy, patience, and attention to detail
  • Ability to work independently and take initiative

Job Type: Full-time

Pay: ₹20, ₹32,654.80 per month

Work Location: In person



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