City Operations Manager, Bangalore
1 week ago
About the jobWe are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafoodThink you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…What makes the role meaty?Operational Leadership:- Oversee day-to-day operations of multiple Last Mile Hubs in Bangalore, ensuring smooth and efficient order processing, fulfillment, and delivery.- Develop and implement operational strategies to optimize performance, reduce costs, and improve service levels.- Monitor key performance indicators (KPIs) and take corrective actions to address any deviations.Team Management:- Lead, mentor, and manage a large team of hub managers, delivery executives, and support staff.- Conduct regular performance reviews, provide feedback, and identify training needs.- Foster a positive and collaborative work environment that encourages teamwork and high performance.Customer Experience (CX) Focus:- Ensure a customer-centric approach in all operational activities.- Analyze customer feedback and data to identify areas for improvement and implement changes to enhance CX.- Resolve customer escalations and issues promptly and effectively.SLA and Service Standard Adherence:- Ensure strict adherence to Service Level Agreements (SLAs) and service standards.- Monitor delivery times, order accuracy, and other relevant metrics to ensure targets are met.- Develop and implement processes to improve SLA performance and service quality.Business Acumen:- Understand and analyze business metrics, including costs, revenue, and profitability.- Identify opportunities for cost optimization and efficiency improvements.- Stay updated with industry trends and best practices in e-commerce, D2C, Q-commerce, and food aggregators.Process Improvement:- Identify and implement process improvements to streamline operations, reduce waste, and increase efficiency.- Utilize data analysis and problem-solving skills to identify bottlenecks and implement solutions.Stakeholder Management:- Collaborate with other departments, including supply chain, technology, and customer support, to ensure seamless operations.- Build and maintain strong relationships with vendors, partners, and other stakeholdersWe hope that you..- Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA is preferred.- Minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics.- Proven experience in leading and managing large teams.- Strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models.- Strong customer orientation and understanding of CX principles.- Proficiency in using technology and data analysis tools.
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City Operations Manager, Bangalore
2 weeks ago
Bengaluru, India Licious Full timeAbout the jobWe are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and...
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City operations manager, bangalore
1 week ago
Bengaluru, India Licious Full timeAbout the jobWe are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2 C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and...
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City Operations Manager, Bangalore
2 weeks ago
Bengaluru, India Licious Full timeAbout the job We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!...
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City operations manager, bangalore
4 days ago
Bengaluru, India Licious Full timeAbout the job We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2 C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and...
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City Operations Manager, Bangalore
2 weeks ago
Bengaluru, Karnataka, India Licious Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout the jobWe are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India's most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and...
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