CBTU- Centralized Baggage Tracing Unit

3 weeks ago

Delhi, India IndiGo (InterGlobe Aviation Ltd) Full time

Role:
 Officer(T)/ Executive- AO&CS 
in
 the role of 
CBTU
 (Centralized baggage Tracing Unit)

Work location:
 Gurgaon- Corporate Head Office

Role Overview:

  • Tracing and recovering delayed or lost baggage.
  • Communicating with passengers and airport teams on calls.
  • Using systems like WorldTracer for baggage tracking.
  • Managing compensation and service recovery processes

Shift:
 Rotational Shift- 5 days working (Any 2 days off 
in
 a week)

Fitment Criteria:

Graduates with Excellent Communication Skills, Good understanding of Customer Services 
in
 Aviation.

Note: Only graduation completed candidates are eligible for this role.

Roles & Responsibilities

· Call the customers & keep them updated on the progress of their baggage tracing till the bag is recovered.

· Shall run World Tracer Reports every hour and maintain and update Master Excel

· Shall perform matches with OHD (On Hand Bags)

· On positive confirmation, coordinate with airports to ensure baggage is delivered to customer on priority.

· In case of no positive match found, coordinate with destination airport (where missing/damage file was created) to get real time status of the bag or claims.

· Once the bag is out for delivery ensure airport creates Baggage Delivery Order

· Update World Tracer files on real time basis from creation till closure.

· Initiate compensation process on MHB portal once the baggage is declared lost.

· Once the compensation amount is approved on MHB portal, coordinate with finance and customer to ensure compensation is paid out swiftly.

· Follow up with AOCS ISC/Finance till the compensation is approved.

· Maintain MIS on performance (KPIs)

· Shall outreach the customer every 8 hours and keep him/her updated, basis the status and comments in AHL/DPR file.

· Shall update the World Tracer - AHL/DPR /Stock ledger and baggage proration files on real time basis

· Keep the customer updated on the progress of the case till the time compensation is received.

· Ensure calling is done to each and every customer daily and work on high ageing cases

· Prime responsibilities is to minimize customer complaints on different channels and reduce overall ageing of Mishandled, damaged settlement cases.

Core Skills Required:

· Excellent Communication Skills (verbal and written)

· Active Listening and comprehension

· Customer Service Orientation

· Problem-Solving Abilities

· Multitasking and Time Management

· Prior experience in a BPO or customer support role (Optional)

  • CBTU- Centralized Baggage Tracing Unit

    2 weeks ago

    Delhi, Delhi, India IndiGo (InterGlobe Aviation Ltd) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Officer(T)/ Executive- AO&CS in the role of CBTU (Centralized baggage Tracing Unit)Work location: Gurgaon- Corporate Head OfficeRole Overview:Tracing and recovering delayed or lost baggage.Communicating with passengers and airport teams on calls.Using systems like WorldTracer for baggage tracking.Managing compensation and service recovery...

  • RB - Branch Control Unit: Centralized Process Management - Gold Governance

    2 weeks ago

    Delhi, India Axis Bank Full time

    Job Description RB - Branch Control Unit: Centralized Process Management - Team INTERNAL USAGE: No. of Vacancies:Reports to:RB - Branch Control Unit: Centralized Process Management - Team Member Is a Team leaderNOTeam Size: NA Grade:AM/DM/SM/AVP Business:Department: Branch BankingSub-Department:BCU Location:COO2 A NPC Axis House, Airoli, Navi Mumbai About...

  • Ramp Service Agent

    2 weeks ago

    Delhi, India flying jet stream aviation Full time

    Guiding aircraft to and from gates and backing them up for take-off. - Parking arriving and departing aircraft. - Placing chocks and cones around aircraft. - Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies. - Providing special handling of baggage, cargo, and mail, as required. - Collecting, loading,...

  • SuccessFactors Employee Central

    2 weeks ago

    Delhi, NCR, India FCS Software Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role: SuccessFactors Employee Central Payroll Techno-functional ConsultantLocation: RemoteDuration: 2+ monthsWork timing: Eastern Time Zone [EST]Job Description:The Offshore SuccessFactors Employee Central Payroll (ECP) Techno-functional Consultant will assist onshore Payroll Leads with configuration, unit testing, and general customer support.MUST HAVE...

  • Business Central Technical Consultant

    4 days ago

    New Delhi, India Exigo Tech Full time

    Exigo Tech is a Sydney-based Technology Solutions Provider that is focused on providing solutions on three major verticals; Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.Click Here to know more : LIFE AT...

  • Unit Manager

    3 weeks ago

    Delhi, India Bajaj Finserv Full time

    BFS DirectDelhi - Pitampura Posted On 04 Sep 2025 End Date 04 Sep 2026 Required Experience 6 - 12 Years BASIC SECTION Job Level GB04 Job Title Unit Manager - BFS Direct, Debt Management Services, Collections Job Location Country India State DELHI Region North City New Delhi Location Name Delhi - Pitampura Tier Megapolis Skills SKILL SKILLS AS PER JD Minimum...

  • Unit Manager

    2 weeks ago

    Delhi, Delhi, India Bajaj Finserv Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

    BFS DirectDelhi - PitampuraPosted On04 Sep 2025End Date04 Sep 2026Required Experience6 - 12 YearsBASIC SECTIONJob LevelGB04Job TitleUnit Manager - BFS Direct, Debt Management Services, CollectionsJob LocationCountryIndiaStateDELHIRegionNorthCityNew DelhiLocation NameDelhi - PitampuraTierMegapolisSkillsSKILLSKILLS AS PER JDMinimum QualificationOTHERSJOB...

  • Portfolio Resolutions Manager-Unsecured-ARD Retail-ARD Retail Portfolio

    3 weeks ago

    Delhi, India Kotak Mahindra Bank Limited Full time

    Job Description Job Role / KRA's Job requires managing central agencies and adding new agencies. Managing independent team from all states. Liaison with central and state teams. Meeting monthly collection targets. Deep bucket collections Job Requirements, Skills, Knowledge prerequisites Knowhow of managing collection call centers, digital approach,...

  • Portfolio Resolutions Manager

    7 days ago

    Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Portfolio Resolutions Manager-Unsecured-ARD Retail-ARD Retail Portfolio Job Role / KRA's Job requires managing central agencies and adding new agencies. Managing independent team from all states. Liaison with central and state teams. Meeting monthly collection targets. Deep bucket collections Job Requirements, Skills, Knowledge...

  • Field Service Engineer

    1 week ago

    New Delhi, India Leidos Full time

    SUMMARY: Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs. Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer...