REF34154T - 5 - 7 years - CRM L2 Support specialist - Any CRM application - Mumbai (WFO)
3 weeks ago
Exp : 5 – 7 years
Location : Mumbai – Vikhroli office (WFO)
Ready to work in Rotational
Roles and Responsibilities :
• L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
• Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service
• Utilize advanced diagnostic tools and techniques to identify root causes and implement effective solutions
• Serve as a point of escalation for unresolved issues from the first-level support team.
• Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs
• Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points.
• Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues
• Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends.
• Work proactively to implement preventive measures and long-term solutions to enhance system stability and reliability.
• Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles.
• Share expertise and best practices with the support team to improve overall competency and efficiency.
• Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution.
• Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives
• Perform thorough testing of proposed solutions, patches, and configuration changes in sandbox or development environments before implementing them in production.
• Ensure that all changes adhere to established change management processes and compliance requirements
• Assist in the delivery of advanced user training sessions, workshops, and knowledge transfer sessions to enhance user proficiency and self-service capabilities.
• Provide ongoing support and guidance to users on complex system configurations and customizations ‘MS Dynamic CRM. Knowledge in JIRA and Fresh Service
Qualifications
Graduate
Additional Information
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Mumbai, India WNS Global Services Full timeJob DescriptionExp :5 – 7 yearsLocation :Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities :• Act as a subject matter expert responsible for providing advanced technical support and guidance for complex issues related to Microsoft Dynamics 365 applications or any CRM application• Working at the highest level of...
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mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 years Location : Mumbai – Vikhroli office (WFO) Ready to work in Rotational Roles and Responsibilities : • Act as a subject matter expert responsible for providing advanced technical support and guidance for complex issues related to Microsoft Dynamics 365 applications or any CRM application • Working at the highest...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 yearsLocation : Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities : • Act as a subject matter expert responsible for providing advanced technical support and guidance for complex issues related to Microsoft Dynamics 365 applications or any CRM application• Working at the highest level of...
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mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 years Location : Mumbai – Vikhroli office (WFO) Ready to work in Rotational Roles and Responsibilities : • Act as a subject matter expert responsible for providing advanced technical support and guidance for complex issues related to Microsoft Dynamics 365 applications or any CRM application • Working at the highest...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp :5 – 7 yearsLocation :Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities :• L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp :5 – 7 yearsLocation :Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities :• L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 yearsLocation : Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities : • L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 yearsLocation : Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities : • L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 years Location : Mumbai – Vikhroli office (WFO) Ready to work in Rotational Roles and Responsibilities : • L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 yearsLocation : Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities : • L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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Mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 yearsLocation : Mumbai – Vikhroli office (WFO)Ready to work in RotationalRoles and Responsibilities : • L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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mumbai, India WNS Global Services Full timeJob DescriptionExp : 5 – 7 years Location : Mumbai – Vikhroli office (WFO) Ready to work in Rotational Roles and Responsibilities : • L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and...
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